I applied online. The process took 4 weeks. I interviewed at RH in May 2025
Interview
I had a virtual interview with one of the Customer Experience Leads, and then an in person interview with one of the other Customer Experience Leads and the department manager.
Interview questions [1]
Question 1
Why am I wanting to change jobs (been with my previous employer for over a decade) and why RH?
I applied online. The process took 3 months. I interviewed at RH (Corte Madera, CA)
Interview
This is like an Ivy League interview process. One phone screening. Three interviews followed that over Zoom. The second two interviews had two people in them. Customer service expectation is extremely high-this may have been the most difficult interview process of my retail career. Company culture is huge here-you must appreciate Gary’s vision or you’re out. They are really picky about who they hire to answer customer service calls. Like, big time.
Interview questions [1]
Question 1
Tell me about a time you provided superior customer service.
How do you handle difficult customers?
It was very relaxed and casual. They asked me maybe one or two questions. After describing my work experience they had me ask all the questions. Felt like I was interviewing them.
