I applied online. The process took 2 weeks. I interviewed at Ritz-Carlton (Laguna Niguel, CA) in Mar 2014
Interview
You apply online and eventually get an interview. You will interview with your direct manager and then the manager of the whole department itself. Just always think GUEST GUEST GUEST
Interview questions [1]
Question 1
Describe an experience where a customer was not satisfied and how did you handle it?
It was pretty Formal. They were mostly pretty standard questions about goals and de-escalation. They asked about what motivates me and how I personally keep people engaged in new material
Interview questions [1]
Question 1
How do you keep new people engaged with unfamiliar material
It was one interview that was very straight forward and they look for those who are passionate about hospitality. Even without prior experience if you’re willing to learn they’ll accept you and help you grow.
I applied in-person. I interviewed at Ritz-Carlton (Berlin)
Interview
Professional and very detailed. The Hiring manager goes through some behavioral questions and past experiences. Very good manner from the hiring manager following set high standard that makes you feel comfortable.