I applied online. The process took 5 days. I interviewed at Support.com (Philadelphia, PA) in Feb 2015
Interview
You apply and are sent a test. This test will be simple for you if you are comfortable with computers. If you do well, you will be contacted to schedule an interview. After you have your interview, they will (hopefully) contact you to fill out paperwork that will need to be notarized.
Interview questions [1]
Question 1
Q: Describe one time where you went above and beyond for a customer.
Q: Explain how you would power cycle a modem and a router.
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
