I applied online. The process took 2 weeks. I interviewed at Support.com (Olive Branch, MS) in Dec 2015
Interview
I applied online after taking a technical skills test. Received an email a few days later about scheduling a phone interview. It was very easy. About 1 week later, I received a call from HR offering me the position.
Interview questions [1]
Question 1
What experience do you have? Why do you want to work here? How would you troubleshoot a wireless connection? How would you respond to an angry customer?
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
