TCF Interview Questions | Glassdoor

TCF Interview Questions

Updated Feb 8, 2017
119 Interview Reviews

Interview Experience

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  1.  

    Relationship Banker Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at TCF (Denver, CO) in February 2017.

    Interview

    phone interview first. if passed, then onto an in-person interview at the specific branch. it was a two person team at the branch doing the interviewing. followup was done by recruiting at the HQ office. i expect that the drug and background checks will be done there, as well as orientation.

    Interview Questions

    • your perspective on your relationship and interaction with customer base   Answer Question
  2.  

    Relationship Banker I Interview

    Anonymous Employee in Oak Park Heights, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at TCF (Oak Park Heights, MN) in January 2017.

    Interview

    They called me withing four days of applying to set up an interview, very quick and timely. When I got there, I met with the manager and assistant manager, who were both very welcoming and nice. They asked me some questions and explained what the job was like. At the end of the interview, they said that I was very confident and very well-rounded and that they would love to hire me. I was then sent to set up training dates.

    Interview Questions

    • Give us an example of when you had to deal with an unruly customer in a previous job   1 Answer

    Negotiation

    I asked them what the base salary was, and they said $10-$11/hour based on experience, and that they would offer me a salary later in the next few days. I then got an email later that night from HR with an offer of $11.25/hr

  3.  

    Technical Trainer Interview

    Anonymous Employee in Willowbrook, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at TCF (Willowbrook, IL).

    Interview

    Initial perception was very positive. The director of training along with two existing trainers hosted my interview, & shared their positive company experiences, in order to relax me. I then gave my my presentation on ways to prevent fraud. They tested my knowledge of the company, and asked why, out of more than 20 candidates, should I be given this job. Asked questions on how I'd handle customer service scenarios. Interview resulted in a job with 6 years of great experience and growth.

    Interview Questions

    • What is one of your greatest weaknesses?   1 Answer
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  5.  

    Relationship Banker Interview

    Anonymous Employee in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at TCF (Minneapolis, MN) in August 2016.

    Interview

    The interview was very basic. First you'd get contacted by HR rep over phone and then do an interview over the phone with the HR rep then if they like you they would refer you over to the branch where you applied and you would get a interview there. Regular questions were asked such as experience, why you want to work for the company and what makes you the right fit for the job. Other things such as time availability were asked. very basic interview in general.

    Interview Questions

    • Why I want to work for the company.   1 Answer
  6.  

    Relationship Banker Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at TCF (Chicago, IL) in June 2016.

    Interview

    1. Someone from recruitment will give you a call asking for phone interviews. Takes about 30 mins
    2. If interested will call again and schedule a interview with the recruiter. Basically asked the same questions as the phone interview
    3. If they are interested you will then get an interview with the branch manager that takes about 30 mins
    4. If interested in you the recruiter will give you a call about 2-3 days later

    Interview Questions

  7.  

    Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at TCF in June 2016.

    Interview

    pretty long, the lady drilled me with lots of questions revolving around my sales experience. answered with the skills from my previous job. honestly the only reason i believe i got the job was because i told her that rather than selling, i like to engage with the customers to understand their needs. tcf really focuses on your selling experiences.

    Interview Questions

    • name one time you had to deal with an irate customer
      do you have any sales experience
      how would you handle having to meet a quota
      how far would you go to meet the quota  
      Answer Question
  8.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at TCF.

    Interview

    Easy interview. They wanted a good cultural fit and I had somebody refer me so they knew my skill level. Overall nice people who want to see if you will fit.

    Interview Questions

  9.  

    Tcf Bank Teller Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at TCF (Detroit, MI).

    Interview

    It was a total of 3 interviews. A phone screening, which was on 30 minutes long. And then in person with Human Resources Rep, which was 30 minutes long. And then at a branch in person interview with a manager, it was an hour long.

    Interview Questions

  10.  

    Relationship Banker Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at TCF (New York, NY) in April 2016.

    Interview

    Applied at night the next morning I received a call from a recruiter In just a few moments I realized I was doing a phone interview, lasted 30 minutes in the end he asked for an in person interview ! So amazed on how quick this was ! Met with recruiter at a main branch it was pleasant meeting with him, he told me I was confident which made me feel at ease ! Interview lasted 1 hour in the end when he realized I would be a good fit he set me up with the final interview with the branch manager at the location I wanted to work at. I met with branch manager and the supervisor she sat during the whole interview . Manager had little information about me honestly he didn't know nothing about me he said the recruiter didn't send him some "notes" I don't think he had even looked at my application and resume before I walked in. He was pleasant and seemed To be Interested in what I had too say however the supervisor seemed uninterested and bored . We talked about availability towards the end. I got a bad vibe from the supervisor since she walked in she didn't even introduced herself? Anyway I didn't get the job and I don't know why maybe they didn't like
    The idea I was a supervisor before at a retail
    Store ? Maybe it was jealousy idk I don't want too sound arrogant " branch was completely full of females "why make me do 3 interviews make it seemed like I'm Going to be hired to be rejected In the end . Complete waste of my
    Time !

    Interview Questions

  11.  

    Relationship Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 4+ weeks. I interviewed at TCF.

    Interview

    The recruiting agent, Laurie Meade, calls you and asks to sets up interview. She also asks about generic information about yourself. Then you go to interview at the branch which is whenever you schedule it. TCF Bank will hire anybody even a mentally handicapped person, so don't be intimidated. Next thing you're hired and then there's one week of full time training in a sort of computer classroom, which is fun, but some things you are not prepared as well for.

    Interview Questions

    • Tell me why you are interested in working at TCF   Answer Question
    • Describe a time when you had to work as a part of a team to achieve a result. What was your role in this?   Answer Question
    • Tell me about a time you offered assistance to someone without being asked. What did you do?   Answer Question
    • Give an example of a time when you made a mistake because you did not listen well to what someone had to say.   Answer Question
    • How do you go about establishing a relationship with a customer? How do you gain their confidence? Provide an example.   Answer Question
    • What motivates you to do a good job? Tell me about a time you were motivated.   Answer Question
    • Describe the most difficult customer service experience you have ever had to handle, perhaps an angry or irate customer.   Answer Question
    • Tell me about a time you persuaded a customer to buy a service or product.   Answer Question
    • Give me a specific example of a time you conformed to a policy with which you did not agree   Answer Question
    • Describe a major change that occurred in a job you held. How did you adapt?   Answer Question
    • Tell me about a time when you saw a co-worker or manager doing something unethical at work. How did you handle this situation?   Answer Question
    • Customer is upset about having to wait in line for so long. How would you handle this situation?   Answer Question

    Negotiation

    No wage negotiation, but will most likely always work with your schedule and disabilities.

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