Very straight forward and they actually teach you things about their process during the interview. simple questions about how to help customers and different scenarios that can come up. They teach you what he 8 core values are and how you can make an impact on them. Other questions they may ask you is what your hobbies are and what experience you have with home improvement.

I was initially contacted by email for a phone interview. It took a few emails back and forth to schedule a time as the website they were using to book appointments was not set up properly. I finally booked a time and I was screened as a candidate. I was then offered a video chat interview on another date. On the date of the interview, I had set the chat up in advance, however, no one entered the video call. I recieved a phone call 15 minutes after my scheduled interview time saying that my interview would be conducted over the phone because my interviewer was not at work that day.