I had two phone screens. One rather short one, asking basic questions, and then a more in depth interview with the recruiter. He was very nice and explained the role in detail and asked me if I would be willing to take a position as a recruiting coordinator (which is a step below the CSA) in case I don't get the job. I found that strange to hear, since I met the criteria exactly, by agreed that the coordinator role would also be a possibility. Then he sent me a timed assessment which included writing a response letter to an imaginary customer and doing some math. They expected you to paste an excel spreadsheet into the response, which they did not tell me before. I do have excel on my computer and am familiar with it, but I imagine that some people don't use this in their private life and don't have the program on their home computer. I filled everything out, sent it back (also received the confirmation that they got it), and never heard back! After so much work and such a lengthy process I was quite disappointed to not even receive a rejection letter. I also thought I did well in the assessment so it would have been nice to get some feedback as to why I wasn't considered.