I applied online. The process took 1 week. I interviewed at Yelp (Phoenix, AZ) in Aug 2011
Interview
Spoke with an initial recruiter for a ten minute interview. Asked basic questions about my interest in the position and past experiences.
After that, had two one on one interviews. First went fairly well, the interviewer was quite responsive. The second was more of the simply ask a question and receive an answer type. Did a few role plays where the interviewer acted as an angry customer.
Interview questions [1]
Question 1
I am a business owner who does not feel like I am getting anything from using Yelp.
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.
I applied through a recruiter. The process took 1 day. I interviewed at Yelp
Interview
the interview was a thorough process and detailed. the recruiter went through the entire job role in detail. She warned me that this role was mainly dealing with upset customers and that I was expected to keep them as members of yelp business when they had concerns about the program and wanted to opt out.
Interview questions [1]
Question 1
What would you do if you encountered technical difficulties?
