Billing Coordinator Interview Questions


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Medical Billing and Coding was asked...November 11, 2015

How would you handle an irate customer if there therapy wasn't going well or their insurance information was incorrect according to their plan?

3 Answers

Try to assist the patient and answer any questions and try to explain. How to correct issue. Less

First, asking the irate customer the exact problem he/she experienced. Secondly, looking into customer’s chart/ record to evaluate it’s situation. Thirdly, consulting the nurse/ supervisor/ doctor about it. Last, but not least in case of an insurance issue, calling the customer’s insurance agency to clarify & replace with the correct information. Less

By first finding the root of the question/cause so you can answer correctly or get the appropriate person to assist the patient; so there is no tine delayed because that just adds to the frustration and get it taken care of as quick as possible and always follow back up with the patient even if you didn't resolve it Less

Marcum LLP

What has been your past experience with difficult people?

1 Answers

Remain calm and try to gauge the situation, always pointing out you're willing to help but not to the point where you jeopardize your other tasks. If they prove to be too difficult, then seek advice from higher. Less

Baylor Scott & White Health

She wanted to know about my experience with medical billing.

1 Answers

I described the data entry of claims and filling out of the bills sent to the patients and insurance agencies. Less

Hancock Chiropractic

Please tell me about a time where you had a problem with a coworker in the workplace and how you handled it?

1 Answers

I sat down with my coworker and listened to their side of the situation and then communicated with them to work the issue out. Less

Doctors medical center

How do I see myself in the company?

5 Answers

Growth and retiring here.

Company is polished staff are well qualified & serious ly attainting.g With my pleasing personality. Thanks Less

With hard working & pleasing personality.. Thanks

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Sunrise Farms

What is your typing speed? How familiar are you with excel? How are you at using windows? Have you used n ERP system before?

6 Answers

As the questions were very direct to the job and not ambiguous I was able to give direct numbers or yes or no answers. Less


I don't know about my typing speed but it's not slow it's medium speed i am maintaining any data in excell currently window 10, yes I am do it in ERP. Less

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Great Plains Laboratory


3 Answers

Yes they will and then watch out! They will turn on you and fire you. Look into this companys history and law suits before you waste your time Less

The fast interview process is due to the high turnover rate. This company is absolutely the worst place I have every been employed with. I've worked for family owned business in the past, however none compare to the amount of nepotism and favoritism as GPL, There is absolutely no professionalism or serious business structure within this organization. Less

General answerz

Medicus Results

What's an EMR system?

3 Answers

Electronic Medical Record system

Electronic medical record system

Electronic Medical System, i.e. Epic

Baker McKenzie

none - in fact, virtually nothing of substance was asked.

3 Answers

Very slapdash interview. I should have seen it as the red flag it turned out to be. Less

I worked at this company for 6 weeks and was set up to fail.

What happened?

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