billing coordinator interview questions shared by candidates
How would you handle an irate customer if there therapy wasn't going well or their insurance information was incorrect according to their plan?
By first finding the root of the question/cause so you can answer correctly or get the appropriate person to assist the patient; so there is no tine delayed because that just adds to the frustration and get it taken care of as quick as possible and always follow back up with the patient even if you didn't resolve it
Try to assist the patient and answer any questions and try to explain. How to correct issue.
First, asking the irate customer the exact problem he/she experienced. Secondly, looking into customer’s chart/ record to evaluate it’s situation. Thirdly, consulting the nurse/ supervisor/ doctor about it. Last, but not least in case of an insurance issue, calling the customer’s insurance agency to clarify & replace with the correct information.
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