Working at Protection 1 | Glassdoor

Protection 1 Overview

Romeoville, IL
1001 to 5000 employees
1988
Company - Private
Security Services
$100 to $500 million (USD) per year
As of May 2016, Protection 1 and ADT merged together to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming ... Read more

Protection 1 – Why Work For Us?


undefinedQuick Facts

  • Protection 1 is the nation’s premier full service security provider, protecting residential, business, national account and integrated system customers at millions of locations.
  • We are celebrating our 26th year of serving customers and are a vibrant, growing company with great employees.
  • Protection 1 employees believe in what we do and, even more importantly, understand how we make a difference, and at times a life and death difference.
  • We serve nearly 2 million customers with 3,500-plus employees at more than 70 full-service branch locations across the country.
  • Protection 1 maintains a 97% Customer Satisfaction Score and an A+ Better Business Bureau rating.
  • We’re obsessed with service and that’s why we don’t put the people we serve into an automatic telephone response system.
  • When you call, a Protection 1 employee answers the phone. In 2014, we handled 3,056,039 calls and answered 99.97% of them in three rings or less.
  • Our CEO, Tim Whall, is an industry leader and one of the most respected executives in the entire security industry.

Mission Statement

Our mission is to help individuals and businesses realize the peace of mind that comes from securing what matters most. We deliver an exceptional customer experience that includes professional installation, a high level of ongoing customer service and company owned monitoring centers to ensure a rapid response.

Customer Pledge

At Protection 1, our employees and their motivation set us apart. We relentlessly focus on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees on customer satisfaction. Because our employees know they make a difference every day, you receive their best. And while we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously. The combination of advanced technology, high quality service and the passion of our employees make Protection 1 a better choice for you.


undefinedIf you think working with an executive team who shaped today’s industry is exciting, then you’ll like our company. We were founded in 1988 by PacifiCorp, a West Coast utility company that later incorporated and merged with the security services of Westar Energy. Following that merger, Protection 1 benefited from additional acquisitions that accelerated growth, propelling it forward within the security industry. In 2010, GTCR, in partnership with Timothy J. Whall, purchased a financial interest in Protection 1 and Mr. Whall became CEO. He stepped into the job with a new vision, a technical plan and the leadership style needed to take Protection 1 from a company with a great concept to a company capable of striving for perfect execution on a daily basis.

Mr. Whall has spent 29 years driving the industry to a higher standard, having held nearly every position from installer to call center operator, general manager, chief operating officer and CEO. His decades of experience span from a family-run security business to leading some of the largest security companies in the world.

Under Tim’s leadership, we are now celebrating our 25th year of serving customers as a vibrant, growing company.


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Protection 1 takes pride in promoting from within, hiring top talent and recruiting from college campuses. We attract and retain some of the best performers, not only in the security industry but outside the industry as well.

Protection 1 offers a compensation and employee benefits program that is one of the best within our industry. If you have the desire to deliver an excellent customer experience, we will teach everything you need to know.

All employees, regardless of position, receive paid training to learn more about Protection 1, their specific location and position. After the initial onboarding process we use podcasts, webinars, email communications and our intranet site to ensure employees are kept up to date on company policies, procedures and the latest happenings to make work easier and more enjoyable.

Career Advancement

Protection 1 isn’t just investing in new services for its customers. We have invested millions of dollars over the past year and a half in its training on multiple levels.

  • In 2012, we expanded our Management Trainee program, one that that invests six to 12 months of trainees working in nearly every position in the company while working closely with the senior leaders of every department.
  • Our new Sales Management Trainee program is a three-year program where college graduates are recruited into the security industry via an on-campus recruiting program.
  • A college recruitment program for call center operations engages local universities in Protection 1’s call center footprint by offering internships, senior leaders as in-class speakers for key business topics, and project assignments for classes.
  • A Call Center Mentoring program implemented in 2012 trains mentors who are responsible for checking in on their P1 buddies on a weekly basis. All mentoring interactions are tracked through an online system.
  • The Virtual Training Center (VTC), Skill Soft and Learning Management System (LMS) tools continue to be upgraded, allowing employees to be trained and/or certified across a variety of course modules.


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Our Culture

Happy customers are usually the result of happy employees. To help ensure happy employees, Protection 1 has created, and works every day toward maintaining, an engaged teamwork-focused culture. Our employees are challenged every day in a fun, competitive and innovative environment. When it comes to innovation, we’re not just talking about technology, either. We are always looking for innovative ways to engage employees, with programs that include company-wide competitions for March Madness bragging rights, nationwide days of service, or looking at individual career path options and determining the best fit for each teammate. If an employee has an idea, we listen!

Being a good team player is an essential part of our culture as we work together to meet our customers’ needs. We view community service as one of our biggest team-building activities and leave the logistics up to individual locations to help foster ownership for each team. Branch competitions are also a great way to rally the troops and build success.

Our Values

At Protection 1:
I own the customer experience.
I am a team player who continually raises my game.
I am reliable—to my customers and my colleagues.
I make a positive impact every day through my interactions, decisions and follow through.
We expect our customers to be 100% satisfied.
We believe in accountability combined with recognizing our employees for excellence.
We are active in our communities.
We believe that happy employees create happy customers and life balance is a key factor in happiness.

Every 1 Counts

The Protection 1 culture tends to bring out the true potential in our people and Every 1 Counts. Every employee, every customer interaction, every phone call, every second, every time. Our culture of customer-centered employees measures their personal success by our customer satisfaction levels—and so it is important to provide the tools to meet and exceed customer satisfaction goals.


Protection 1 Reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
85 Ratings
  • Helpful (1)

    "Work was great. Drama not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Roles in Wichita, KS
    Former Employee - Multiple Roles in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time (More than a year)

    Pros

    Great benefits. Great pay as long as you know someone higher up. Co-workers were very friendly and welcoming. Excellent trainers, they get you to where you need to be. Easy work and very laid back. 99% of management was amazing.

    Cons

    Favoritism was present quite frequently. Some supervisors didn't deserve their positions. One supervisor in particular is having relations with the customer service manager/control supervisor. His entire control center team act like gods due to the fact they knew about his affair and helped him hide it from his ex-wife before they got divorced. I would stay away from customer service. All other departments were amazing.

    Advice to Management

    End the unprofessional relationships and favoritism. Keep control center in check. You can't keep defending them in HR cases. It will come back to you eventually.

See All 177 Reviews

Protection 1 Photos

Protection 1 photo of: Ice Cream for eveyone! Celebrating some big team wins in the sales department
Protection 1 photo of: The Orem team and their collection of food for Food for All Month
Protection 1 photo of: St. Louis branch team
Protection 1 photo of: Jacksonville branch team
Protection 1 photo of: Las Vegas branch team
Protection 1 photo of: CEO Tim Whall
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Protection 1 Interviews

Experience

Experience
60%
24%
16%

Getting an Interview

Getting an Interview
63%
17%
8%
8
4

Difficulty

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Average

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Wichita, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Protection 1 (Wichita, KS) in November 2016.

    Interview

    Phone interview was short and sweet. After applying i got a text within 24 hours to schedule a phone interview which was awesome because it was on my own time frame. During the interview i was asked a series of questions and was able to answer them without much thought. It was pretty short and sweet as I described earlier. Then once the interview was finished i was scheduled for a 1:1 interview the following week at the company.

    Interview Questions

    • They asked about previous employment history, current felony charges, and current employment   Answer Question
See All 26 Interviews

Protection 1 Awards & Accolades

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