Our mission is to help individuals and businesses realize the peace of mind that comes from securing what matters most. We deliver an exceptional customer experience that includes professional installation, a high level of ongoing customer service and company owned monitoring centers to ensure a rapid response.
At Protection 1, our employees and their motivation set us apart. We relentlessly focus on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees on customer satisfaction. Because our employees know they make a difference every day, you receive their best. And while we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously. The combination of advanced technology, high quality service and the passion of our employees make Protection 1 a better choice for you.
If you think working with an executive team who shaped today’s industry is exciting, then you’ll like our company. We were founded in 1988 by PacifiCorp, a West Coast utility company that later incorporated and merged with the security services of Westar Energy. Following that merger, Protection 1 benefited from additional acquisitions that accelerated growth, propelling it forward within the security industry. In 2010, GTCR, in partnership with Timothy J. Whall, purchased a financial interest in Protection 1 and Mr. Whall became CEO. He stepped into the job with a new vision, a technical plan and the leadership style needed to take Protection 1 from a company with a great concept to a company capable of striving for perfect execution on a daily basis.
Mr. Whall has spent 29 years driving the industry to a higher standard, having held nearly every position from installer to call center operator, general manager, chief operating officer and CEO. His decades of experience span from a family-run security business to leading some of the largest security companies in the world.
Under Tim’s leadership, we are now celebrating our 25th year of serving customers as a vibrant, growing company.
Protection 1 takes pride in promoting from within, hiring top talent and recruiting from college campuses. We attract and retain some of the best performers, not only in the security industry but outside the industry as well.
Protection 1 offers a compensation and employee benefits program that is one of the best within our industry. If you have the desire to deliver an excellent customer experience, we will teach everything you need to know.
All employees, regardless of position, receive paid training to learn more about Protection 1, their specific location and position. After the initial onboarding process we use podcasts, webinars, email communications and our intranet site to ensure employees are kept up to date on company policies, procedures and the latest happenings to make work easier and more enjoyable.
Protection 1 isn’t just investing in new services for its customers. We have invested millions of dollars over the past year and a half in its training on multiple levels.
Happy customers are usually the result of happy employees. To help ensure happy employees, Protection 1 has created, and works every day toward maintaining, an engaged teamwork-focused culture. Our employees are challenged every day in a fun, competitive and innovative environment. When it comes to innovation, we’re not just talking about technology, either. We are always looking for innovative ways to engage employees, with programs that include company-wide competitions for March Madness bragging rights, nationwide days of service, or looking at individual career path options and determining the best fit for each teammate. If an employee has an idea, we listen!
Being a good team player is an essential part of our culture as we work together to meet our customers’ needs. We view community service as one of our biggest team-building activities and leave the logistics up to individual locations to help foster ownership for each team. Branch competitions are also a great way to rally the troops and build success.
At Protection 1:
I own the customer experience.
I am a team player who continually raises my game.
I am reliable—to my customers and my colleagues.
I make a positive impact every day through my interactions, decisions and follow through.
We expect our customers to be 100% satisfied.
We believe in accountability combined with recognizing our employees for excellence.
We are active in our communities.
We believe that happy employees create happy customers and life balance is a key factor in happiness.
Every 1 Counts
The Protection 1 culture tends to bring out the true potential in our people and Every 1 Counts. Every employee, every customer interaction, every phone call, every second, every time. Our culture of customer-centered employees measures their personal success by our customer satisfaction levels—and so it is important to provide the tools to meet and exceed customer satisfaction goals.
I worked at Protection 1 full-time (More than a year)
Great benefits. Great pay as long as you know someone higher up. Co-workers were very friendly and welcoming. Excellent trainers, they get you to where you need to be. Easy work and very laid back. 99% of management was amazing.
Favoritism was present quite frequently. Some supervisors didn't deserve their positions. One supervisor in particular is having relations with the customer service manager/control supervisor. His entire control center team act like gods due to the fact they knew about his affair and helped him hide it from his ex-wife before they got divorced. I would stay away from customer service. All other departments were amazing.
Advice to Management
End the unprofessional relationships and favoritism. Keep control center in check. You can't keep defending them in HR cases. It will come back to you eventually.
I applied online. The process took 5 days. I interviewed at Protection 1 (Wichita, KS) in November 2016.
Phone interview was short and sweet. After applying i got a text within 24 hours to schedule a phone interview which was awesome because it was on my own time frame. During the interview i was asked a series of questions and was able to answer them without much thought. It was pretty short and sweet as I described earlier. Then once the interview was finished i was scheduled for a 1:1 interview the following week at the company.
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