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Protection 1 Reviews
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    Protection 1 Reviews

    Updated September 17, 2018
    181 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Protection 1 CEO Tim Whall
    Tim Whall
    90 Ratings

    181 Employee Reviews

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    Pros

    • "Most reps in customer service kansas are pretty nice people" (in 13 reviews)

    • "There is a great work-life balance" (in 4 reviews)

    Cons

    • "too many acquisitions and customer service is suffering badly" (in 7 reviews)

    • "People who are good at their current jobs tend to be promoted into management, even if they have little to no management skills" (in 4 reviews)

    More Pros and Cons

    1. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Operations Coordinator in Austin, TX
      Former Employee - Branch Operations Coordinator in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Great company that takes care of its employees with great training, incentives and job security.

      Cons

      With the recent merger with ADT, many of the processes have yet to be synchronized and some employees may be looking for new positions and other jobs.

      Advice to Management

      None

    2. "Tech Support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Tech Support in Irving, TX
      Former Employee - Tech Support in Irving, TX
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Protection 1 full-time (More than 3 years)

      Pros

      Lots of OT for whoever wants it

      Cons

      No room for growth
      Extremely poor management
      Poor Training
      Mandatory OT for Time change up dates
      PTO is hard to use- only 2 people off per day

      Advice to Management

      Revamp the management with qualified people and not a previous sales man who know's nothing about how to manage a department.

      3. Join the Protection 1 team
      See Our Latest Jobs

    3. "resi sales"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Protection 1 full-time (More than 8 years)

      Pros

      decent commissions at times over the years.

      Cons

      no base salary and too many changes in commissions

    4. "Customer Service Supervisor"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Protection 1 full-time

      Pros

      Cares about employees. Good place to start career.

      Cons

      High turnover. Constant changes are hard to keep track of.

    5. "It's okay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Monitoring Representative in Irving, TX
      Former Employee - Monitoring Representative in Irving, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Set schedule, customers were nice, laid back

      Cons

      Company blames all problems on recent merge with ADT from payroll to hiring to techs sent out, strives on scaring new employees before they hit the floor (one class quit), service dept in locations can be quite rude, people get weird after they've been there for awhile

      Advice to Management

      Take ownership and investigate situations before you just coach someone.

    6. "Commercial Tech Support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Protection 1 full-time

      Pros

      Loved the family culture. Everyone feels like family here.

      Cons

      Training is non existent, and those who have stayed the longest do the least amount of work. Prepare to be treated poorly and as disposable labor.

      Advice to Management

      You know who the bad eggs are here, get rid of them, start treating your employees as people, and advertise your KPI's to get noticed. You work too hard to get treated the way you do.

    7. "Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Protection 1 full-time

      Pros

      Reasonable time allotted for each job, diversity of work consumer, commercial, fire inspections, ability to work alongside advanced technicians on harder jobs.

      Cons

      CEO Sold out the company to Apollo Group who also bought ADT and merged the two companies. ADT is an evil company, the senior management run the company like prison wardens. At the time of the merger it became realized the company was doing away with everything that made Protection 1 great and submit to ADT ways. ADT is all about making the money they really don't care about the employee or tech. Two different pay structures existed a tech from Protection 1 side earned their measly hourly wage, while the ADT tech doing the same job was making piecemeal. So a typical install job that'd take 4 hours, the Protection 1 tech would earn 4 hours of salary lets say $80 gross.. the same job done by and ADT tech for the same 4 hours could get close to $300. Benefits sucked, ADT doesn't believe to sending two techs to more difficult camera installation jobs, techs are not friendly to customers it's straight business and prison. I'd advise not working there.

      Advice to Management

      Wake up, stop treating your employees like crap.

    8. "Commercial Sales Representative"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Columbus, OH
      Former Employee - Anonymous Employee in Columbus, OH

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Regional Sales, Leads provided, access to resources

      Cons

      Management, weekly office meetings and conference calls

    9. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Protection 1 full-time (Less than a year)

      Pros

      Fast pace atmosphere great employees. Easy going customers.

      Cons

      they are still working with they’re attendance policies.

      Advice to Management

      Work/Life Balance.

    10. "Outside Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Protection 1 full-time

      Pros

      There were very nice, friendly and helpful people at my local office. The manager was always willing to help with a sale and the training was ongoing and thorough.

      Cons

      This is a very over saturated industry. I was working commercial accounts and most every business you call on already has a contract with another company.keep up the

      Advice to Management

      Keep up the good work. I was happy with the way things were being managed, and with the ongoing training.

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