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Protection 1 Reviews
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    Protection 1 Reviews

    Updated July 13, 2017
    165 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Protection 1 CEO Tim Whall
    Tim Whall
    82 Ratings

    165 Employee Reviews

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    Pros

    • Ypu can trust that customers are getting a good product and will have a great customer service experience (in 13 reviews)

    • There is a great work-life balance (in 4 reviews)

    Cons

    • Upper management loses touch of mid management at times (in 9 reviews)

    • For most business students door to door sales may not be the best but there are lessons in it as well (in 5 reviews)

    More Pros and Cons

    1. "Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook

      Pros

      Great incentives for commissions, make your own schedule

      Cons

      Heavy workload, working conditions may be unfavorable

      Advice to Management

      Help protect reps from harrasment

    2. Helpful (1)

      "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Wichita, KS
      Former Employee - Customer Service Representative in Wichita, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (More than 5 years)

      Pros

      I loved the people I worked with, other employees.

      Cons

      One hand never knew what the other hand was doing.

      Protection 1 Response

      Jul 6, 2017 – HR Senior Consultant

      Diese Bewertung stammt von einem Mitarbeiter aus Amerika, der bei "Protection 1" arbeitet. Unser Unternehmen "Protection One GmbH" Deutschland hat mit dem amerikanischen Unternehmen keinerlei... More

      3. Join the Protection 1 team
      See Our Latest Jobs

    3. "Austin"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Approves of CEO

      I worked at Protection 1 full-time

      Pros

      Supportive staff but have too much work to provide the desired level of client service.

      Cons

      High expectation for pay.
      Cost of benefits.

    4. "Bad choice"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Wichita, KS
      Current Employee - Anonymous Employee in Wichita, KS
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Protection 1 full-time (Less than a year)

      Pros

      Good air conditioning, good location,hour lunches. Not horrible pay. Most reps in customer service kansas are pretty nice people. Good trees.

      Cons

      Customers and supervisors,control center, other departments are so disrespectful and hateful. But you can't say anything about it or to them. Management and sups stand around talking all day or smoking. But if you need one, nothing. No commissions or bonuses, and even if you have pto you still get an attendance points even with calling in.

      Advice to Management

      You say you care about your reps. you need to act like it

    5. "Work here if you like to be Micro Managed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Security Sales Consultant in San Antonio, TX
      Former Employee - Security Sales Consultant in San Antonio, TX
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Protection 1 full-time (Less than a year)

      Pros

      I could work existing customers for upgrade sales

      Cons

      You require too many meetings.

      Advice to Management

      Stop with all the meetings - Daily phone meetings (sometimes 2 in a day), weekly sales meetings, then mandatory sales blitz. Your comp plan isn't worth it.

    6. Helpful (3)

      "Sink or Swim"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Account Specialist in Irving, TX
      Current Employee - Account Specialist in Irving, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Protection 1 full-time (More than 3 years)

      Pros

      This could all change now that Protection 1 has "merged" with ADT. For now, their pay rates are relatively high for similar positions. There is a lot of opportunity for advancement but... (see cons list). The CEO gets a thumbs-up despite my cons. He walks around and talks to every employee on site visits. He gets brownie points.

      Cons

      Training and development is not a strong suit, particularly for leadership roles. People who are good at their current jobs tend to be promoted into management, even if they have little to no management skills. There is little in the way of continuing education and training once you reach a certain level. Training and development for lower levels is, at best, "so-so." Get ready to sink or swim. If you are a swimmer, you will likely do well.

      Advice to Management

      When you don't include employee well-being in your bottom line, you are missing crucial data points. Involve yourself in current business academia, listen to fellow leaders from other companies, hop in your time machine, and get to the present. Investing time and resources in your employees is profitable.

    7. "Good company to work for."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative
      Current Employee - Customer Service Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Protection 1 full-time (More than a year)

      Pros

      Good benefits, lots of overtime

      Cons

      None that i can think of.

    8. "Great Environment and Team Focused"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Wichita, KS
      Former Employee - Anonymous Employee in Wichita, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (More than a year)

      Pros

      Friendly Team atmosphere and good facilities. Management was understanding of work life balance (within reason)

      Cons

      I had no issues with the company, the job was great.

      Advice to Management

      Continue to focus on employee comfort, every thing they do is a reflection of the brand.

    9. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Operations Coordinator in Austin, TX
      Former Employee - Branch Operations Coordinator in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Great company that takes care of its employees with great training, incentives and job security.

      Cons

      With the recent merger with ADT, many of the processes have yet to be synchronized and some employees may be looking for new positions and other jobs.

      Advice to Management

      None

    10. "meh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales in Raleigh, NC
      Former Employee - Sales in Raleigh, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Protection 1 full-time (More than a year)

      Pros

      Lots of freedom, gas allowance.

      Cons

      management is awful, pay plan is weaker than just about every other company, no training, zero room for advancement out of sales

      Advice to Management

      None. Good thing you merged with ADT

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