Protection 1 Reviews

Updated Aug 18, 2020

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3.0
42%
Recommend to a Friend
72%
Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
93 Ratings
Pros
  • "My direct manager, time off, employee alarm benefits(in 7 reviews)

  • "Good people that do their best to serve the customer and meet company standards(in 6 reviews)

Cons
  • "Upper management loses touch of mid management at times(in 9 reviews)

  • "P1 name was then changed and the family atmosphere was drastically changed(in 8 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Comfortable environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Administrator in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time for less than a year

    Pros

    Great support from employees across the United States.

    Cons

    Can not think of any

  2. "Not the same"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Protection 1 full-time for more than 5 years

    Pros

    benefits, coworkers, environment, office space

    Cons

    hours, micro management, flexibility, Management


  3. "Awesome job, casual atmosphere"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Wichita, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Protection 1 full-time for more than 5 years

    Pros

    Flexible management and good pay

    Cons

    Not much room to advance

  4. "The job is great but...."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wichita, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Protection 1 full-time for more than 3 years

    Pros

    Decent pay, benefits, excellent community resources.

    Cons

    It's like being in high school again.

  5. "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support 

    I worked at Protection 1 full-time for less than a year

    Pros

    Good friendly feel among coworkers. No max call lengths, we'd work with the tech or customer until the problem was fixed.

    Cons

    Could have had better benefits.

  6. "I would have retired with this company..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Service Coordinator 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Protection 1 full-time for more than 10 years

    Pros

    The people! From upper management, technicians to office personnel they have nothing but the best. The company always made me feel like family.

    Cons

    Things quickly changed when a large security firm was purchased. P1 name was then changed and the family atmosphere was drastically changed.

  7. Helpful (1)

    "Don't Do It!"

    2.0
    Former Employee - Anonymous Employee 

    I worked at Protection 1 full-time

    Pros

    The only benefit to the job is the paycheck.

    Cons

    Too many to list. They violate their own policies constantly

  8. Helpful (1)

    "Now they are ADT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispatcher in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Protection 1 full-time for less than a year

    Pros

    Overtime as needed, helping people, challenging, good benefits

    Cons

    Rules don't apply to everyone, management has favorites, too little quality control for clientele requests/account documentation, performance goals all about numbers not about quality, very little supervision of dispatchers on the floor, businesses/customers frequently calling in to complain about bad maintenance or failure to follow up on service or technical issues that affected their security, when referring a complaint to someone they generally got blown off instead of assisted which made customer service calls difficult, advancement was available but definitely NOT desired due to small increases in pay and HUGE increases in expectations/liabilities.

    Continue reading
  9. Helpful (1)

    "Tech Support"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Protection 1 full-time for more than 3 years

    Pros

    Lots of OT for whoever wants it

    Cons

    No room for growth Extremely poor management Poor Training Mandatory OT for Time change up dates PTO is hard to use- only 2 people off per day

    Continue reading
  10. "resi sales"

    4.0
    Former Employee - Anonymous Employee 

    I worked at Protection 1 full-time for more than 8 years

    Pros

    decent commissions at times over the years.

    Cons

    no base salary and too many changes in commissions

Viewing 1 - 10 of 189 English Reviews