Protection 1 Reviews

Pros

Good benefits, lots of overtime

Cons

None that i can think of.

Pros

The only benefit to the job is the paycheck.

Cons

Too many to list. They violate their own policies constantly

Pros

Overtime as needed, helping people, challenging, good benefits

Cons

Rules don't apply to everyone, management has favorites, too little quality control for clientele requests/account documentation, performance goals all about numbers not about quality, very little supervision of dispatchers on the floor, businesses/customers frequently calling in to complain about bad maintenance or failure to follow up on service or technical issues that affected their security, when referring a complaint...

Advice to Management

Spend your energy making sure customers are receiving quality service/monitoring rather than focusing on call processing times.

Pros

Lots of OT for whoever wants it

Cons

No room for growth Extremely poor management Poor Training Mandatory OT for Time change up dates PTO is hard to use- only 2 people off per day

Advice to Management

Revamp the management with qualified people and not a previous sales man who know's nothing about how to manage a department.

Pros

decent commissions at times over the years.

Cons

no base salary and too many changes in commissions

Pros

Cares about employees. Good place to start career.

Cons

High turnover. Constant changes are hard to keep track of.

Pros

Set schedule, customers were nice, laid back

Cons

Company blames all problems on recent merge with ADT from payroll to hiring to techs sent out, strives on scaring new employees before they hit the floor (one class quit), service dept in locations can be quite rude, people get weird after they've been there for awhile

Advice to Management

Take ownership and investigate situations before you just coach someone.

Pros

Loved the family culture. Everyone feels like family here.

Cons

Training is non existent, and those who have stayed the longest do the least amount of work. Prepare to be treated poorly and as disposable labor.

Advice to Management

You know who the bad eggs are here, get rid of them, start treating your employees as people, and advertise your KPI's to get noticed. You work too hard to get treated the way you do.

Pros

Reasonable time allotted for each job, diversity of work consumer, commercial, fire inspections, ability to work alongside advanced technicians on harder jobs.

Cons

CEO Sold out the company to Apollo Group who also bought ADT and merged the two companies. ADT is an evil company, the senior management run the company like prison wardens. At the time of the merger it became realized the company was doing away with everything that made Protection 1 great and submit to ADT ways. ADT is all about making the money they really don't care about the employee or tech. Two different pay structures...

Advice to Management

Wake up, stop treating your employees like crap.

Pros

Regional Sales, Leads provided, access to resources

Cons

Management, weekly office meetings and conference calls