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Protection 1 Reviews
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    Protection 1 Reviews

    Updated May 14, 2018
    175 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Protection 1 CEO Tim Whall
    Tim Whall
    87 Ratings

    175 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Most reps in customer service kansas are pretty nice people (in 13 reviews)

    • There is a great work-life balance (in 4 reviews)

    Cons

    • too many acquisitions and customer service is suffering badly (in 7 reviews)

    • lack of training, inconsistencies (in 4 reviews)

    More Pros and Cons

    1. "Great Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Operations Coordinator in Austin, TX
      Former Employee - Branch Operations Coordinator in Austin, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Great company that takes care of its employees with great training, incentives and job security.

      Cons

      With the recent merger with ADT, many of the processes have yet to be synchronized and some employees may be looking for new positions and other jobs.

      Advice to Management

      None

    2. "Commercial Sales Representative"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Columbus, OH
      Former Employee - Anonymous Employee in Columbus, OH

      I worked at Protection 1 full-time (Less than a year)

      Pros

      Regional Sales, Leads provided, access to resources

      Cons

      Management, weekly office meetings and conference calls

      3. Join the Protection 1 team
      See Our Latest Jobs

    3. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Protection 1 full-time (Less than a year)

      Pros

      Fast pace atmosphere great employees. Easy going customers.

      Cons

      they are still working with they’re attendance policies.

      Advice to Management

      Work/Life Balance.

    4. "Outside Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      I worked at Protection 1 full-time

      Pros

      There were very nice, friendly and helpful people at my local office. The manager was always willing to help with a sale and the training was ongoing and thorough.

      Cons

      This is a very over saturated industry. I was working commercial accounts and most every business you call on already has a contract with another company.keep up the

      Advice to Management

      Keep up the good work. I was happy with the way things were being managed, and with the ongoing training.

    5. "Great CEO"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Resolution Specialist in Irving, TX
      Current Employee - Resolution Specialist in Irving, TX
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Protection 1 full-time (More than a year)

      Pros

      My direct manager, time off, employee alarm benefits. TIM WHALL IS AWESOME

      Cons

      Micromanagement, not enough training.

      Advice to Management

      Get better training for the employees.

    6. "Great Company to work for if you love challenge"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Data Integrity Representative in Houston, TX
      Former Employee - Data Integrity Representative in Houston, TX
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at Protection 1 full-time (More than 8 years)

      Pros

      The hours and pay were good from Alarm Security Group. Alarm Security Group was close. ..we worked like family and enjoyed working and spending days with each other. Protection One was not close in my opinion. Everyone competing to keep a job.

      Cons

      A Company merger brings about obstacles. Micro Management came into affect. Relocation brought about stressful commute. Unnecessary changes just because it was a takeover.

      Advice to Management

      Our Manager was the best!

    7. "Operations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Protection 1 full-time

      Pros

      Not enough to even think about.

      Cons

      Fine but full of incompetent and checked out management

      Advice to Management

      Want to be there at least a little.

    8. "sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Sales Manager
      Current Employee - Sales Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Protection 1 full-time (More than 8 years)

      Pros

      flexibility, many individuals are wonderful
      great leadership and reasonable expectations could really turn this around

      Cons

      horrible, run!
      the company can not deliver what you sell in a reasonable time-frame
      After the salesperson has jumped through tons of hoops to sell, the process will be bogged down in operations with horrible nit picky questions to stall the process but when they need your sale to make the monthly number all standards vanish. The company plays favorites, territories???
      Once a contract is sold the customer is out of luck if they really have a problem, nothing happens quick here

      Advice to Management

      Lead by example
      Build others capabilities, work on building teams
      no pointing fingers between sales and operations
      get rid of the good ole boy network

    9. Helpful (2)

      "Work was great. Drama not so much."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Multiple Roles in Wichita, KS
      Former Employee - Multiple Roles in Wichita, KS
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Protection 1 full-time (More than a year)

      Pros

      Great benefits. Great pay as long as you know someone higher up. Co-workers were very friendly and welcoming. Excellent trainers, they get you to where you need to be. Easy work and very laid back. 99% of management was amazing.

      Cons

      Favoritism was present quite frequently. Some supervisors didn't deserve their positions. One supervisor in particular is having relations with the customer service manager/control supervisor. His entire control center team act like gods due to the fact they knew about his affair and helped him hide it from his ex-wife before they got divorced. I would stay away from customer service. All other departments were amazing.

      Advice to Management

      End the unprofessional relationships and favoritism. Keep control center in check. You can't keep defending them in HR cases. It will come back to you eventually.

    10. "Customer Service Representative II"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Protection 1 full-time

      Pros

      Paid overtime opportunities based on call volume.

      Cons

      None that I encountered while there.

      Advice to Management

      Listen to employee concerns.

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