Protection 1 Reviews | Glassdoor

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Protection 1 Reviews

Updated January 30, 2018
171 reviews

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2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
85 Ratings

171 Employee Reviews

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Pros
  • Most reps in customer service kansas are pretty nice people (in 13 reviews)

  • There is a great work-life balance (in 4 reviews)

Cons
  • For most business students door to door sales may not be the best but there are lessons in it as well (in 5 reviews)

  • too many acquisitions and customer service is suffering badly (in 7 reviews)

More Pros and Cons

  1. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Protection 1 full-time (More than a year)

    Pros

    Good benefits, lots of overtime

    Cons

    None that i can think of.


  2. "Great Company to work for if you love challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Integrity Representative in Houston, TX
    Former Employee - Data Integrity Representative in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Protection 1 full-time (More than 8 years)

    Pros

    The hours and pay were good from Alarm Security Group. Alarm Security Group was close. ..we worked like family and enjoyed working and spending days with each other. Protection One was not close in my opinion. Everyone competing to keep a job.

    Cons

    A Company merger brings about obstacles. Micro Management came into affect. Relocation brought about stressful commute. Unnecessary changes just because it was a takeover.

    Advice to Management

    Our Manager was the best!

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Protection 1 full-time

    Pros

    Not enough to even think about.

    Cons

    Fine but full of incompetent and checked out management

    Advice to Management

    Want to be there at least a little.


  4. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Protection 1 full-time (More than 8 years)

    Pros

    flexibility, many individuals are wonderful
    great leadership and reasonable expectations could really turn this around

    Cons

    horrible, run!
    the company can not deliver what you sell in a reasonable time-frame
    After the salesperson has jumped through tons of hoops to sell, the process will be bogged down in operations with horrible nit picky questions to stall the process but when they need your sale to make the monthly number all standards vanish. The company plays favorites, territories???
    Once a contract is sold the customer is out of luck if they really have a problem, nothing happens quick here

    Advice to Management

    Lead by example
    Build others capabilities, work on building teams
    no pointing fingers between sales and operations
    get rid of the good ole boy network


  5. Helpful (2)

    "Work was great. Drama not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Roles in Wichita, KS
    Former Employee - Multiple Roles in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time (More than a year)

    Pros

    Great benefits. Great pay as long as you know someone higher up. Co-workers were very friendly and welcoming. Excellent trainers, they get you to where you need to be. Easy work and very laid back. 99% of management was amazing.

    Cons

    Favoritism was present quite frequently. Some supervisors didn't deserve their positions. One supervisor in particular is having relations with the customer service manager/control supervisor. His entire control center team act like gods due to the fact they knew about his affair and helped him hide it from his ex-wife before they got divorced. I would stay away from customer service. All other departments were amazing.

    Advice to Management

    End the unprofessional relationships and favoritism. Keep control center in check. You can't keep defending them in HR cases. It will come back to you eventually.


  6. "Customer Service Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Protection 1 full-time

    Pros

    Paid overtime opportunities based on call volume.

    Cons

    None that I encountered while there.

    Advice to Management

    Listen to employee concerns.


  7. "Aggressive Sales Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Protection 1 full-time

    Pros

    Good base pay and commission opportunity

    Cons

    A lot of office politics and poor management

    Advice to Management

    Respect your employees, provide a encouraging and positive environment

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Great incentives for commissions, make your own schedule

    Cons

    Heavy workload, working conditions may be unfavorable

    Advice to Management

    Help protect reps from harrasment


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time (More than 5 years)

    Pros

    I loved the people I worked with, other employees.

    Cons

    One hand never knew what the other hand was doing.

    Protection 1 Response

    Jul 6, 2017 – HR Senior Consultant

    Diese Bewertung stammt von einem Mitarbeiter aus Amerika, der bei "Protection 1" arbeitet.
    Unser Unternehmen "Protection One GmbH" Deutschland hat mit dem amerikanischen Unternehmen keinerlei... More


  10. "Austin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Protection 1 full-time

    Pros

    Supportive staff but have too much work to provide the desired level of client service.

    Cons

    High expectation for pay.
    Cost of benefits.


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