Protection 1 Reviews | Glassdoor

Protection 1 Reviews

Updated May 14, 2018
175 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
Protection 1 CEO Tim Whall
Tim Whall
87 Ratings

175 Employee Reviews

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Pros
  • Most reps in customer service kansas are pretty nice people (in 13 reviews)

  • There is a great work-life balance (in 4 reviews)

Cons
  • too many acquisitions and customer service is suffering badly (in 7 reviews)

  • lack of training, inconsistencies (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Operations Coordinator in Austin, TX
    Former Employee - Branch Operations Coordinator in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time (Less than a year)

    Pros

    Great company that takes care of its employees with great training, incentives and job security.

    Cons

    With the recent merger with ADT, many of the processes have yet to be synchronized and some employees may be looking for new positions and other jobs.

    Advice to Management

    None


  2. "Commercial Sales Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Protection 1 full-time (Less than a year)

    Pros

    Regional Sales, Leads provided, access to resources

    Cons

    Management, weekly office meetings and conference calls

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Protection 1 full-time (Less than a year)

    Pros

    Fast pace atmosphere great employees. Easy going customers.

    Cons

    they are still working with they’re attendance policies.

    Advice to Management

    Work/Life Balance.


  4. "Outside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Protection 1 full-time

    Pros

    There were very nice, friendly and helpful people at my local office. The manager was always willing to help with a sale and the training was ongoing and thorough.

    Cons

    This is a very over saturated industry. I was working commercial accounts and most every business you call on already has a contract with another company.keep up the

    Advice to Management

    Keep up the good work. I was happy with the way things were being managed, and with the ongoing training.


  5. "Great CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Specialist in Irving, TX
    Current Employee - Resolution Specialist in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Protection 1 full-time (More than a year)

    Pros

    My direct manager, time off, employee alarm benefits. TIM WHALL IS AWESOME

    Cons

    Micromanagement, not enough training.

    Advice to Management

    Get better training for the employees.


  6. "Great Company to work for if you love challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Integrity Representative in Houston, TX
    Former Employee - Data Integrity Representative in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Protection 1 full-time (More than 8 years)

    Pros

    The hours and pay were good from Alarm Security Group. Alarm Security Group was close. ..we worked like family and enjoyed working and spending days with each other. Protection One was not close in my opinion. Everyone competing to keep a job.

    Cons

    A Company merger brings about obstacles. Micro Management came into affect. Relocation brought about stressful commute. Unnecessary changes just because it was a takeover.

    Advice to Management

    Our Manager was the best!


  7. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Protection 1 full-time

    Pros

    Not enough to even think about.

    Cons

    Fine but full of incompetent and checked out management

    Advice to Management

    Want to be there at least a little.

  8. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Protection 1 full-time (More than 8 years)

    Pros

    flexibility, many individuals are wonderful
    great leadership and reasonable expectations could really turn this around

    Cons

    horrible, run!
    the company can not deliver what you sell in a reasonable time-frame
    After the salesperson has jumped through tons of hoops to sell, the process will be bogged down in operations with horrible nit picky questions to stall the process but when they need your sale to make the monthly number all standards vanish. The company plays favorites, territories???
    Once a contract is sold the customer is out of luck if they really have a problem, nothing happens quick here

    Advice to Management

    Lead by example
    Build others capabilities, work on building teams
    no pointing fingers between sales and operations
    get rid of the good ole boy network


  9. Helpful (2)

    "Work was great. Drama not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Roles in Wichita, KS
    Former Employee - Multiple Roles in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Protection 1 full-time (More than a year)

    Pros

    Great benefits. Great pay as long as you know someone higher up. Co-workers were very friendly and welcoming. Excellent trainers, they get you to where you need to be. Easy work and very laid back. 99% of management was amazing.

    Cons

    Favoritism was present quite frequently. Some supervisors didn't deserve their positions. One supervisor in particular is having relations with the customer service manager/control supervisor. His entire control center team act like gods due to the fact they knew about his affair and helped him hide it from his ex-wife before they got divorced. I would stay away from customer service. All other departments were amazing.

    Advice to Management

    End the unprofessional relationships and favoritism. Keep control center in check. You can't keep defending them in HR cases. It will come back to you eventually.


  10. "Customer Service Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Protection 1 full-time

    Pros

    Paid overtime opportunities based on call volume.

    Cons

    None that I encountered while there.

    Advice to Management

    Listen to employee concerns.


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