How do employees rate eGain?

Employees rate eGain 2.7 out of 5 stars based on 532 anonymous reviews on Glassdoor.

How can I get a job at eGain?

To get a job at eGain, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at eGain and prepare for tough questions.

Do people recommend working at eGain?

Overall, 26% of employees would recommend working at eGain to a friend. This is based on 532 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at eGain?

47% of job seekers rate their interview experience at eGain as positive. Candidates give an average difficulty score of 3 out of 5 (where 5 is the highest level of difficulty) for their job interview at eGain.

How do employees rate the business outlook for eGain?

17% of employees think that eGain has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at eGain

eGain Snapshot

2.7

based on 530 ratings

26% would recommend to a friend

Ashu Roy

29% approve of CEO

3 OfficesLocations

Mission Automate customer service with AI knowledge by delivering trusted answers to customers, agents, and employees.

Description eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of experience in knowledge management, eGain helps enterprises unify siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain to transform customer service, improve employee productivity, reduce costs, and accelerate AI adoption. Visit www.eGain.com for more information.

Life at eGain

Company updates

eGain

3y

eGain's Solve 22 Conference in Las Vegas October 11-12 was a great success! It was two great days exchanging ideas, best practices, and success stories in digital, knowledge, analytics, and AI. The sessions began with a detailed presentation on customer obsession from Rick Parrish of Forrester Research, followed by our CEO, Ashu Roy's keynote address on the future of contact centers....Show more

eGain's Solve 22 Conference in Las Vegas October 11-12 was a great success! It was two great days exchanging ideas, best practices, and success stories in digital, knowledge, analytics, and AI. The sessions began with a detailed presentation on customer obsession from Rick Parrish of Forrester Research, followed by our CEO, Ashu Roy's keynote address on the future of contact centers.

1

eGain

3y

For many in the Customer Success team. this was the first time meeting everyone! They all traveled to California, met, did some serious bowling, won awards for their outstanding work done in the year, and had a blast. A week well spent. Cheers, eGain Customer Success!...Show more

For many in the Customer Success team. this was the first time meeting everyone! They all traveled to California, met, did some serious bowling, won awards for their outstanding work done in the year, and had a blast. A week well spent. Cheers, eGain Customer Success!

1

eGain

4y

The Reuters Customer Service & Experience 2022 at San Diego had a fabulous lineup of speakers. eGain CEO Ashu Roy presented his keynote on 27 May 2022 in which he shared with his audience a revolutionary new approach to customer service and knowledge management....Show more

The Reuters Customer Service & Experience 2022 at San Diego had a fabulous lineup of speakers. eGain CEO Ashu Roy presented his keynote on 27 May 2022 in which he shared with his audience a revolutionary new approach to customer service and knowledge management.

1

Photos

eGain awards & accolades

KMWorld 100 Companies That Matter in Knowledge Management 2022, KMWorld, 2022
The 2022 CRM Top 100, CRM Magazine, 2022

Jobs at eGain

Analyst I, Solution Success

Software Engineer, II (Intern)

Research Engineer (Intern)

Senior Customer Success Manager

Employee reviews at eGain

eGain has an employee rating of 2.7 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

Employee reviews

Senior systems engineerFormer employee

5.0

Great Company

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eGain

eGain Snapshot