21st Century Reviews | Glassdoor

21st Century Reviews

Updated July 20, 2017
92 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
21st Century President and CEO Tony DeSantis
Tony DeSantis
43 Ratings

92 Employee Reviews

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Pros
  • Good benefits, fair PTO, Company encourages lifelong learning (in 8 reviews)

  • great company with a lot of challenges which were to my liking (in 6 reviews)

Cons
More Pros and Cons

  1. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Caledonia, MI
    Former Employee - Direct Sales Representative in Caledonia, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at 21st Century full-time (More than 3 years)

    Pros

    Good benefits, fair PTO, Company encourages lifelong learning

    Cons

    strange shift hours, not flexible


  2. "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Myers, FL
    Current Employee - Anonymous Employee in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at 21st Century full-time

    Pros

    Off on weekends, fair benefits.

    Cons

    Poor management. You are just a number, they expect a lot for little pay, no raises, high pressure. They show little respect, have favorites, judgemental, discrimination, critical. No respect for people.Worst place I ever worked!

    Advice to Management

    If you can not afford to pay sn employee, do not hire them. Listen to what employees have to say. Be positive and praise where praise is due

  3. Helpful (1)

    "adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ontario, CA
    Former Employee - Anonymous Employee in Ontario, CA
    Doesn't Recommend

    I worked at 21st Century full-time (More than 10 years)

    Pros

    worked with great people there

    Cons

    everything great until farmers took over


  4. "Sr Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Consultant in Youngstown, OH
    Former Employee - Senior Sales Consultant in Youngstown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at 21st Century full-time

    Pros

    licensed property and casualty insurance agent in over 40 states. home office. great company with a lot of challenges which were to my liking. great benefit packages and competitive salary. extremely nice people from top to bottom. just a great employer can say enough about 21st. loved it.

    Cons

    I have nothing negative to offer,

    Advice to Management

    nothing


  5. Helpful (1)

    "Great company, too bad Farmers shut it down"

    StarStarStarStarStar
    Former Employee - Marketing Manager in Wilmington, DE
    Former Employee - Marketing Manager in Wilmington, DE
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Open, engaging management team; very hard-working call center staff; great dedication to the customer

    Cons

    Being part of Farmers, their bureaucracy was ever-present and slowed us down. Farmers CEO had zero commitment to the 21st Century brand or business model and ultimately shut the company down

    Advice to Management

    Hang in there


  6. "21st Century"

    StarStarStarStarStar
    Former Employee - Network Technical Specialist in New Castle, DE
    Former Employee - Network Technical Specialist in New Castle, DE
    Doesn't Recommend
    Negative Outlook

    I worked at 21st Century (More than 5 years)

    Pros

    I do not have any pros for this company

    Cons

    Company is currently outsourcing positions


  7. "Great company, but has flaws."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Team Lead in Orlando, FL
    Current Employee - Customer Care Team Lead in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 21st Century (More than 5 years)

    Pros

    Great work environment, strong family feel. Management listens to feedback well. When changes are implemented, employees are made aware well before needed. STIP is a great incentive to work hard. Weekly updates on company performance is a welcome treat along with employee events every quarter.

    Cons

    Shift changes are difficult to handle. Performance reviews feel one sided. It seems no matter how hard you work, you never reach the above expectations goal unless you know the managers personally.

    Advice to Management

    Rotate shifts every 6 months so all can get a chance to enjoy the 8-5 shift schedule

  8. Helpful (1)

    "USED TO BE MY BEST JOB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Insurance Advisor in Woodland Hills, CA
    Former Employee - Senior Insurance Advisor in Woodland Hills, CA
    Recommends

    I worked at 21st Century part-time (More than 3 years)

    Pros

    Competitive salary, excellent benefits and work environment

    Cons

    To much stress, excessive load of work


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Phoenix, AZ
    Former Employee - Customer Service Advocate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 21st Century full-time (More than a year)

    Pros

    Close to home, flexible schedule once a year
    Safe area and centrally located,
    Casual dress- I'm just filling space to get up to twenty words now

    Cons

    Lack of management support- you are the voice of the customer- all management cares about are metrics- when you're asked to be on a committee, you are only permitted to say positive things even if it's not the solution

    Advice to Management

    Try taking calls one day


  10. Helpful (1)

    "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay some nice coworkers.

    Cons

    Call center! Do I need to say more? Metrics metrics metrics! Everything timed to the minute.

    Advice to Management

    Let service advocates have time to help customers


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