APL Reviews | Glassdoor

APL Reviews

Updated September 23, 2017
166 reviews

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3.2
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Kenneth (Ken) Glenn
54 Ratings

166 Employee Reviews

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Pros
Cons
  • Work life balance was at time challenging since Singapore is between 9 and 12 hours ahead depending if you are on the east or west coast (in 5 reviews)

  • Not being able to separate customer service from other internal departments (in 6 reviews)

More Pros and Cons

  1. "working full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Administrative
    Former Employee - Senior Administrative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at APL full-time (More than 3 years)

    Pros

    nice team to work with

    Cons

    Bonuses are based on how the shipping business which fluctuates a lot


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at APL full-time

    Pros

    Great opportunity and management is strong

    Cons

    Training remote is difficult to learn

  3. "AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee in Los Angeles, CA
    Former Employee - Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APL full-time (More than a year)

    Pros

    Great opportunity to take up multiple portfolios

    Cons

    There are too many to list.

    Advice to Management

    delegate work accordingly, do not play favorites and do know how to execute the jobs allocated downstream. It is embarrassing when an employee questions management on how to do task X and the reply is' ill get back to you..'


  4. "Unrealistic Demands"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at APL full-time (More than a year)

    Pros

    Receiving a Pension after working with the company for five years if you make it that long. Insurance is more affordable than most companies but prices are beginning to climb year by year.

    Cons

    First and foremost, the company has a late policy of one minute, if you are not clocked in by your designated start time, one minute later you are considered late. Secondly, you also have to place yourself in ready status as soon as you clock in or you are still considered late regardless of clocking in on time or not. The next issue is the outdated systems the company uses and expects the employees to work with. There is no way to get any system or program up and running correctly reasonably with out coming in at least ten minutes early to log in and pull up. With the time that is vested to come in and log into the outdated system, you will not be paid for. Over time is not offered at all. If you run over on a task or call, an email has to be sent to inform management why you stayed and how long you had to stay over. If an email is not sent you are reprimanded. The company is unionized a certain levels but the money that is paid to the Union is useless because of the majority of the time if there is a gray area, the union sides with the company. The company pay is ok but based on other companies that have you do either import or export for a little less than what is offered at APL, it is not worth it.


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at APL full-time

    Pros

    Most managers are caring and understanding. HR is always easy to talk to. APL tries to be fair across the board. Great benefits (Insurance, 401K, vacation etc...). Most people (as any place) are easy going and laid back.

    Cons

    Not being able to separate customer service from other internal departments. Everyone one below management is just customer service.

    Advice to Management

    Hold the ones who cause the problem(s) responsible instead of the entire team.


  6. "Unintentional Favoritism at Higher Levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at APL full-time

    Pros

    Regular Pay can be expected

    Cons

    Favoritism increases as you ascend the corporate ladder

    Advice to Management

    Make sure to treat employees equally


  7. "Accounting Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at APL full-time

    Pros

    Lots of work, job stability.

    Cons

    Outdated systems, lack of management support

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APL full-time

    Pros

    Good work environment, and management.

    Cons

    Going through transition , hence uncertainity .


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company with great potential

    Cons

    Under trained management and supervisor.

    Advice to Management

    Get better supervisor and manager training


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APL full-time

    Pros

    Good pay and benefits package is outstanding.

    Cons

    Care more about the volume of call handled than handling the customers problems. Ever changing 'rules' on imports and exports. 1 minute late is late rule. Literally 60 seconds will cost you a mark. Antiquated IT systems make it extremely difficult to work efficiently.

    Advice to Management

    If you don't get it now you never will so what's the point in giving advice.


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