Acceptance Insurance Reviews | Glassdoor

Acceptance Insurance Reviews

Updated January 15, 2018
118 reviews

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3.1
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Approve of CEO
Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
20 Ratings

118 Employee Reviews

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Pros
  • Pay is ok and you have a set schedule (in 3 reviews)

  • Fairly easy job that allows you to help customers that most standard companies look down their noses at (in 4 reviews)

Cons
  • always short staffed, not enough marketing support from upper management to help meet goals (in 6 reviews)

  • They could care less about employees (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Irresistible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 10 years)

    Pros

    Senior leadership is working hard to make Acceptance an irresistible place to work. Investments in morale building recognition programs, enhanced training curricula, and an emphasis on the importance of having happy employees is refreshing. The company created an employee assistance program to collect donations for our team members that were impacted by the hurricanes and are continuing indefinitely for those that develop a need for emergency help in the future. You have plenty of opportunity to shine and build a successful career - the company will give you the tools and if you put in the effort you will be rewarded. There are also growth opportunities and internal promotions are on the rise.

    Cons

    I wish we could have been at this stage sooner!

    Advice to Management

    Keep up the great work!

    Acceptance Insurance Response

    Oct 25, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts and experience with us! We're happy to hear that our recognition program, new training processes, and the focus on morale has gone over so well with our team... More


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time

    Pros

    Encourages internal growth, a family atmosphere

    Cons

    Pay could be a little better

    Acceptance Insurance Response

    Jan 2, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us! We are fortunate to have dedicated team members who are eager to learn and grow within the company. We are excited about the future of the company and we... More

  3. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acceptance Insurance full-time

    Pros

    Easy going job with okay pay

    Cons

    Don't know what they want to do with pay. Pay have change three times since I been here.


  4. "Sales Agent"

    StarStarStarStarStar
    Former Employee - Insurance Sales Agent in Atlanta, GA
    Former Employee - Insurance Sales Agent in Atlanta, GA
    Doesn't Recommend

    I worked at Acceptance Insurance full-time (More than 3 years)

    Pros

    A job with benefits

    Cons

    They pay structure is not good

    Acceptance Insurance Response

    Jan 2, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. Feedback from our team members, current and former, is always welcome and appreciated.


  5. "agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Mobile, AL
    Former Employee - Front Desk Agent in Mobile, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Acceptance Insurance full-time (More than a year)

    Pros

    great starting salary and commissions

    Cons

    could use more help during busy times, but doable

    Advice to Management

    keep doing what you're doing

    Acceptance Insurance Response

    Nov 16, 2017 – Social Media Manager

    Thank you for sharing your thoughts with us! We're happy to hear that you have a positive outlook and that you would recommend the company to a friend! We're so thankful that you're part of the... More


  6. "Wouldn’t recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson, MS
    Former Employee - Anonymous Employee in Jackson, MS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Acceptance Insurance full-time (More than a year)

    Pros

    Off day during the week, benefits, and that is unfortunately the only “okay” things about being employed at this company.

    Cons

    Micromanagement, managing agent belittling CSR’s, hire managers with no insurance background, company is also ran by people who don’t know the insurance industry at all. May as well be selling parts.

    Advice to Management

    Be more selective when hiring managing agents. The lack of professionalism was disappointing.

    Acceptance Insurance Response

    Jan 2, 2018 – Social Media Manager

    Thank you for your feedback regarding your experience. We are sorry that your time with our team was not what we would have liked. We are constantly looking for ways to improve and your feedback will... More


  7. Helpful (1)

    "Things are looking better!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Acceptance Insurance full-time (More than 8 years)

    Pros

    The new management at Acceptance is starting to a difference in the company atmosphere. I built an office at Acceptance from scratch, and watched it set growth records. As a District Manager, I watched my team win repeated contests. I wanted to spend the rest of my life with Acceptance, but some of the managers brought in by the company back in 2010 were the worst I have ever endured. I worked 80-hour weeks with short staff, and I still was pushed for more. I finally had to put my family first again and resigned. Now that some of those people are gone, I see the climate changing at Acceptance. The company once again seems to care about the employees. I believe the company can now become the best in the non-standard market. I pray for the company and its leadership daily. I am excited to the good things to come for those who are still there.

    Cons

    Some of those stupid managers brought in from the outside are still there. Complete change will not happen until all of them are gone.

    Advice to Management

    Review all managers and eliminate those who do not treat employees with respect.

    Acceptance Insurance Response

    Nov 7, 2017 – Social Media Manager

    Thank you not only for sharing your experience with us but also for having spent over 8 years as part of our team! We appreciate your hard work and all of the time that you spent working to make your... More

  8. Helpful (1)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Acceptance Insurance full-time

    Pros

    Self supervised , you don’t have anyone breathing down your neck they trust you to get your work done in timely manner

    Cons

    Management can be pretty rude

    Advice to Management

    We know who you are and what you are capable of you do not need to be ugly to get point across

    Acceptance Insurance Response

    Oct 25, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts and experience with us. We are sorry to hear about your experience with your management and would like to remind you that you can contact our HR Department... More


  9. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Nashville, TN
    Current Employee - Customer Service Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    Quick advancements, plenty of overtime at times

    Cons

    No raises. And poor benefit

    Advice to Management

    Give more raises on a performance scale.

    Acceptance Insurance Response

    Oct 23, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts with us! We appreciate your feedback and want you to know how much it helps us when working to make Acceptance the best place to work!


  10. "A Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Pros

    Great Team Members, Great Environment, Great C-Suite Team, all around great place to work!

    Cons

    None. I love working here at Acceptance.

    Advice to Management

    Keep focus on Company/Team Member, Brand and Morale.

    Acceptance Insurance Response

    Oct 4, 2017 – Social Media Coordinator

    Thank you for being part of the Acceptance Team! We appreciate your hard work and your comments regarding your experience with us. We're happy to hear that you love being part of the team and look... More


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