Acceptance Insurance Reviews | Glassdoor

Acceptance Insurance Reviews

Updated October 9, 2018
136 reviews

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3.1
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Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
33 Ratings

136 Employee Reviews

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Pros
  • "Easy job because there was nothing to do since we had no customers" (in 5 reviews)

  • "Pay is ok and you have a set schedule" (in 3 reviews)

Cons
  • "Upper Management needs to set realistic goals" (in 6 reviews)

  • "You get to be micromanaged by someone that does not know anything about the insurance industry" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Underwriting Field Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting in Nashville, TN
    Current Employee - Underwriting in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    The best reasons why I am working for such an outstanding organization. This company has great opportunity for everyone to advance, if it's their goals to do so. I started with Acceptance on 5/22/17 in the Customer Service Call Center. After my 90 days, promoted to the Retention Team in August 2017, then promoted to Underwriting February 20, 2018. There's no stopping.

    The company offers great learning tools for all who want to advance. Great leadership, great employees and a great place to work.

    I love First Acceptance, believe it or not they are my family and the various individuals I talk with daily becomes part of our family too!!!

    Cons

    I HAVE NO DOWNSIDES COMMENTS. I LOVE THIS COMPANY. THEY REMINDED ME OF MY PREVIOUS COMPANY.

    Advice to Management

    MANAGEMENT IS AWESOME

    Acceptance Insurance Response

    Feb 28, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us! We're lucky to have team members like you who are eager to learn and grow within the company. We're happy to hear about your experience and look forward... More


  2. "Great Place To Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Nashville, TN
    Current Employee - Recruiter in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    Friendly, helpful and fun environment to work in. People go out of their way to help.

    Cons

    None that I can see so far.

    Acceptance Insurance Response

    Oct 10, 2018 – Social Media Manager

    Thank you for your feedback! We're happy to hear that you're enjoying being part of our team!

  3. "Underwriting Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Nashville, TN
    Current Employee - Underwriter in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Pros

    Best team and leaders are in underwriting department. Mr. J leads his department the best and it shows each day. Real people that care about you, take the time to talk to you each day, and want you to be successful. Leaders are always encouraging, helps us problem solve and not blame, makes the "team" a high priority, and other people want to work here.

    Cons

    There are no downsides in underwriting.

    Advice to Management

    Keep it up. I don't want to work on any other team.

    Acceptance Insurance Response

    Sep 26, 2018 – Social Media Manager

    Thanks so much for being part of our team and for sharing your thoughts with us! We're happy to hear that you enjoy your role in Underwriting and that you've found a team with such great leaders... More


  4. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    stable position, good place for people out of college or entering insurance industry

    Cons

    company went through many pay scale changes in 2017

    Acceptance Insurance Response

    Aug 31, 2018 – Social Media Manager

    Thank you for your feedback regarding your experience with Acceptance. We are very sorry to hear that you don't recommend joining our team and we would love to know more about your experience. Please... More


  5. "Run the other way!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Claims Adjuster in Tampa, FL
    Current Employee - Property Claims Adjuster in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Acceptance Insurance full-time (More than a year)

    Pros

    They pay a fair hourly rate

    Cons

    Benefits are horrible, Management does not know what they are doing

    Advice to Management

    Learn your jobs better.

    Acceptance Insurance Response

    Aug 31, 2018 – Social Media Manager

    First and foremost, we want to thank you for being part of our team. We know that our Claims Team has a tough job and we hope you know how much we appreciate what you do. We are sorry to learn that... More


  6. "Ok place to start but not somewhere you stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than a year)

    Pros

    Coworkers are great, good location, casual Friday

    Cons

    Low pay, lack of support from managers, might as well have no health insurance

    Advice to Management

    Pay employees fairly. More people would stay instead of going to other insurance companies if they were paid what they deserve. Give annual raises based on the performance evaluation you made us take.

    Actually look at morale. Ask around and many employees will tell you that they feel like we are sliding back downhill. We dont feel appreciated by managers.

    We need feedback and coaching to do better. Customers get mad at us when we don’t have all the answers but when we try to get support from managers no one will help.

    Please get better health insurance this year. We are underpaid and our current insurance does not cover hardly anything at the doctor. Better off to go without insurance than to pay monthly and still have to pay for visits on our own.

    Acceptance Insurance Response

    Jul 27, 2018 – Social Media Manager

    First and foremost, we want to say thank you for being part of our team. We truly appreciate the hard work of all of our team members and we value your feedback. You are absolutely right about having... More


  7. "ADJUSTER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Damage Adjuster
    Current Employee - Property Damage Adjuster
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time

    Pros

    Management is not on you to preform

    Cons

    work load is extremely unmanageable

    Advice to Management

    decrease the amount of claim

    Acceptance Insurance Response

    Jun 13, 2018 – Social Media Manager

    Thank you for being part of our property damage team. We hope you know how much we appreciate all of your hard work. If you feel that your workload is unmanageable, please do not hesitate to talk to... More

  8. "Needs management retraining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Agent
    Current Employee - Managing Agent
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Pros

    Customers and co-workers; hourly wage(not bonus structure).

    Cons

    Management (DM & RM), bonus structure needs to be re-evaluated AGAIN! Agency stores can make no money here sense the only “bonus” you can get is off of Acceptance sales.

    Advice to Management

    Stop preaching!!! We know what will work; you won’t listen! Calling people from Google or the Phone Book doesn’t work! I don’t mind cold calling but get us leads! Allstate uses leads, State Farm uses leads because they work! Calling people out of the yellow pages doesn’t work! Don’t force big events on people monthly! There either is something or there isn’t. Don’t force us to go to a flea market! LISTEN to your Managing Agents! Don’t just ask us a question and dismiss our answer! The busy work needs to GO! We could be out marketing and finding new leads but instead we’re inside trying to keep up with logs and referral lists! Too much on our plate to do what we were hired to do FIND NEW COMMERCIAL BUSINESS! That should be my job NOT doing logs and lists for you to micromanage my every move.

    Change the bonus structure again please! Looking at the way we’re all getting paid no one stands to make any money when we go full Agency! Then what are we suppose to do?

    Acceptance Insurance Response

    Jun 13, 2018 – Social Media Manager

    Thank you for your valuable feedback. We are constantly looking for ways to improve and are always open to suggestions from our team members. As a Managing Agent you know how important it is to... More


  9. "Total Loss Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Total Loss Adjuster in Antioch, TN
    Current Employee - Total Loss Adjuster in Antioch, TN
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than a year)

    Pros

    Salary, helpful people to work with

    Cons

    Work overload, moral seems lie

    Acceptance Insurance Response

    Jun 6, 2018 – Social Media Manager

    Thank you for being part of our team. We can't tell you how much we appreciate the hard work of our claims team and we're happy to hear that you enjoy working with your team. Please remember that our... More


  10. "HR department is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time

    Pros

    The property damage VP is about the only one who cares about the people.

    Cons

    Constant bullying and hostile work environment in claims. HR as well as senior management has been made aware and nothing is done.

    Claims employees are actively seeking other employment due to the way they are treated and turnover is regular.

    Advice to Management

    Claims needs a shake up. HR needs to take a closer look at what’s really going on. Executive team needs to pay closer attention to claims.

    Acceptance Insurance Response

    May 24, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. We appreciate your feedback and take it seriously. Acceptance is committed to providing a professional work environment, as is evidenced by our company's... More


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