Acceptance Insurance Reviews | Glassdoor

Acceptance Insurance Reviews

Updated June 13, 2018
131 reviews

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2.9
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Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
29 Ratings

131 Employee Reviews

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Pros
  • "Easy job because there was nothing to do since we had no customers" (in 5 reviews)

  • "Pay is ok and you have a set schedule" (in 3 reviews)

Cons
  • "Upper Management needs to set realistic goals" (in 6 reviews)

  • "You get to be micromanaged by someone that does not know anything about the insurance industry" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Irresistible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 10 years)

    Pros

    Senior leadership is working hard to make Acceptance an irresistible place to work. Investments in morale building recognition programs, enhanced training curricula, and an emphasis on the importance of having happy employees is refreshing. The company created an employee assistance program to collect donations for our team members that were impacted by the hurricanes and are continuing indefinitely for those that develop a need for emergency help in the future. You have plenty of opportunity to shine and build a successful career - the company will give you the tools and if you put in the effort you will be rewarded. There are also growth opportunities and internal promotions are on the rise.

    Cons

    I wish we could have been at this stage sooner!

    Advice to Management

    Keep up the great work!

    Acceptance Insurance Response

    Oct 25, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts and experience with us! We're happy to hear that our recognition program, new training processes, and the focus on morale has gone over so well with our team... More


  2. Helpful (1)

    "Underwriting Field Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting in Nashville, TN
    Current Employee - Underwriting in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    The best reasons why I am working for such an outstanding organization. This company has great opportunity for everyone to advance, if it's their goals to do so. I started with Acceptance on 5/22/17 in the Customer Service Call Center. After my 90 days, promoted to the Retention Team in August 2017, then promoted to Underwriting February 20, 2018. There's no stopping.

    The company offers great learning tools for all who want to advance. Great leadership, great employees and a great place to work.

    I love First Acceptance, believe it or not they are my family and the various individuals I talk with daily becomes part of our family too!!!

    Cons

    I HAVE NO DOWNSIDES COMMENTS. I LOVE THIS COMPANY. THEY REMINDED ME OF MY PREVIOUS COMPANY.

    Advice to Management

    MANAGEMENT IS AWESOME

    Acceptance Insurance Response

    Feb 28, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us! We're lucky to have team members like you who are eager to learn and grow within the company. We're happy to hear about your experience and look forward... More

  3. "ADJUSTER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Damage Adjuster
    Current Employee - Property Damage Adjuster
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time

    Pros

    Management is not on you to preform

    Cons

    work load is extremely unmanageable

    Advice to Management

    decrease the amount of claim

    Acceptance Insurance Response

    Jun 13, 2018 – Social Media Manager

    Thank you for being part of our property damage team. We hope you know how much we appreciate all of your hard work. If you feel that your workload is unmanageable, please do not hesitate to talk to... More


  4. "Needs management retraining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Agent
    Current Employee - Managing Agent
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Pros

    Customers and co-workers; hourly wage(not bonus structure).

    Cons

    Management (DM & RM), bonus structure needs to be re-evaluated AGAIN! Agency stores can make no money here sense the only “bonus” you can get is off of Acceptance sales.

    Advice to Management

    Stop preaching!!! We know what will work; you won’t listen! Calling people from Google or the Phone Book doesn’t work! I don’t mind cold calling but get us leads! Allstate uses leads, State Farm uses leads because they work! Calling people out of the yellow pages doesn’t work! Don’t force big events on people monthly! There either is something or there isn’t. Don’t force us to go to a flea market! LISTEN to your Managing Agents! Don’t just ask us a question and dismiss our answer! The busy work needs to GO! We could be out marketing and finding new leads but instead we’re inside trying to keep up with logs and referral lists! Too much on our plate to do what we were hired to do FIND NEW COMMERCIAL BUSINESS! That should be my job NOT doing logs and lists for you to micromanage my every move.

    Change the bonus structure again please! Looking at the way we’re all getting paid no one stands to make any money when we go full Agency! Then what are we suppose to do?

    Acceptance Insurance Response

    Jun 13, 2018 – Social Media Manager

    Thank you for your valuable feedback. We are constantly looking for ways to improve and are always open to suggestions from our team members. As a Managing Agent you know how important it is to... More


  5. "Total Loss Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Total Loss Adjuster in Antioch, TN
    Current Employee - Total Loss Adjuster in Antioch, TN
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than a year)

    Pros

    Salary, helpful people to work with

    Cons

    Work overload, moral seems lie

    Acceptance Insurance Response

    Jun 6, 2018 – Social Media Manager

    Thank you for being part of our team. We can't tell you how much we appreciate the hard work of our claims team and we're happy to hear that you enjoy working with your team. Please remember that our... More


  6. "Can't keep people....revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Acceptance Insurance full-time

    Pros

    Learn alot about non-standard

    Cons

    Management is always changing and employees come and go like a revolving door.

    Advice to Management

    Put the right ones in management positions the good employees will stay

    Acceptance Insurance Response

    May 7, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. We're happy to hear that you were able to learn about the industry while employed with Acceptance and we want you to know that we value your feedback... More


  7. "HR department is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time

    Pros

    The property damage VP is about the only one who cares about the people.

    Cons

    Constant bullying and hostile work environment in claims. HR as well as senior management has been made aware and nothing is done.

    Claims employees are actively seeking other employment due to the way they are treated and turnover is regular.

    Advice to Management

    Claims needs a shake up. HR needs to take a closer look at what’s really going on. Executive team needs to pay closer attention to claims.

    Acceptance Insurance Response

    May 24, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. We appreciate your feedback and take it seriously. Acceptance is committed to providing a professional work environment, as is evidenced by our company's... More

  8. "Company heading back down hill."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Nashville, TN
    Current Employee - Claims Supervisor in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Pros

    Acceptance made great progress under the leadership of Ken- however if action is not taken soon the company will once again head down the wrong path.

    Cons

    The claims department is heading downhill fast. The property damage department directors are consistently underperforming. They are under qualified and do not understand the policy or coverages. Recently casualty adjusters had to begin helping the property damage department due to pendings over 250. The directors have no idea what they are doing and instead of being held accountable- the casualty adjusters are punished by having to handle their work.

    Advice to Management

    Claims management needs a change. They are not able to hold their own with record low incoming claims- they will not be able to keep their head above water when the company decides to grow again. They are losing all the great sups/adjusters to other companies!

    Acceptance Insurance Response

    May 24, 2018 – Social Media Manager

    Thank you for your feedback. We always appreciate hearing from our team members and take your concerns seriously. Please remember that our SVP of Claims has an open door policy and would love to... More


  9. "Management not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Acceptance Insurance full-time

    Pros

    Learned what I could about insurance, benefits, decent hours.

    Cons

    Management, work environment, company changes

    Advice to Management

    Listen to your employees, and learn how to better manage issues in the workplace.

    Acceptance Insurance Response

    Apr 4, 2018 – Social Media Manager

    Thank you for sharing your feedback with us. We are proud of the fact that our leadership has an open door policy and encourages team members to discuss any issues in the workplace with them. We're... More


  10. "good workplace but sales culture overtook client needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Austin, TX
    Current Employee - Insurance Agent in Austin, TX

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Pros

    minimal supervision, minimal work requirements, a lot of freedom to run business

    Cons

    constant rate increases as company struggled to find place in market. trying to be standard style agency with non-standard risk

    Acceptance Insurance Response

    Mar 7, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. We're happy to hear that you feel you have the freedom to drive your own business. With regard to the agency model, select locations are offering carrier... More


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