Acceptance Insurance Reviews | Glassdoor

Acceptance Insurance Reviews

Updated April 3, 2018
128 reviews

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3.0
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Acceptance Insurance Interim Chief Executive Officer and President Ken Russell
Ken Russell
24 Ratings

128 Employee Reviews

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Pros
  • Fairly easy job that allows you to help customers that most standard companies look down their noses at (in 5 reviews)

  • Pay is ok and you have a set schedule (in 3 reviews)

Cons
  • always short staffed, not enough marketing support from upper management to help meet goals (in 7 reviews)

  • They could care less about employees (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Irresistible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 10 years)

    Pros

    Senior leadership is working hard to make Acceptance an irresistible place to work. Investments in morale building recognition programs, enhanced training curricula, and an emphasis on the importance of having happy employees is refreshing. The company created an employee assistance program to collect donations for our team members that were impacted by the hurricanes and are continuing indefinitely for those that develop a need for emergency help in the future. You have plenty of opportunity to shine and build a successful career - the company will give you the tools and if you put in the effort you will be rewarded. There are also growth opportunities and internal promotions are on the rise.

    Cons

    I wish we could have been at this stage sooner!

    Advice to Management

    Keep up the great work!

    Acceptance Insurance Response

    Oct 25, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts and experience with us! We're happy to hear that our recognition program, new training processes, and the focus on morale has gone over so well with our team... More


  2. Helpful (1)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Acceptance Insurance full-time

    Pros

    Self supervised , you don’t have anyone breathing down your neck they trust you to get your work done in timely manner

    Cons

    Management can be pretty rude

    Advice to Management

    We know who you are and what you are capable of you do not need to be ugly to get point across

    Acceptance Insurance Response

    Oct 25, 2017 – Social Media Coordinator

    Thank you for sharing your thoughts and experience with us. We are sorry to hear about your experience with your management and would like to remind you that you can contact our HR Department... More

  3. "I'm Actively Looking For Another Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent
    Current Employee - Insurance Sales Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Acceptance Insurance full-time (More than a year)

    Pros

    PTO hours available
    Small number of people in offices
    Pay is okay

    Cons

    Pay is below industry standards
    Lots of micro managing from DMs that have no insurance experience
    Rules do not apply to everyone.. Lots of favorites played
    Constantly changing and adding new rules which leads to a lot of confusion
    Expectations are unrealistic
    Premiums are not competitive with other companies
    Hours are not work/life balanced 9am to 6pm M-F Saurdays 10-5pm
    Outdated marketing methods and outdated computer software

    Advice to Management

    Change the hours. Saturday hours shouldn't be that long. Most times my coworker and I sit here twiddling our thumbs because no one comes in.

    Allow people to post that they work for Acceptance on thier social media so that they can market themselves.

    Cut down on the other OTA businesses. It leads to a lot of confusion and feeling overwhelmed for having so many different roles to take on. We do not get paid for the extra stuff. Also if you want someone to market, you should give gas vouchers.

    Acceptance Insurance Response

    Apr 6, 2018 – Social Media Manager

    First and foremost we would like to say thank you for being a member of our team. We strive to create a fair workplace for all team members and if you feel that you are not being treated fairly, we... More


  4. "Management not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Acceptance Insurance full-time

    Pros

    Learned what I could about insurance, benefits, decent hours.

    Cons

    Management, work environment, company changes

    Advice to Management

    Listen to your employees, and learn how to better manage issues in the workplace.

    Acceptance Insurance Response

    Apr 4, 2018 – Social Media Manager

    Thank you for sharing your feedback with us. We are proud of the fact that our leadership has an open door policy and encourages team members to discuss any issues in the workplace with them. We're... More


  5. "good workplace but sales culture overtook client needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Austin, TX
    Current Employee - Insurance Agent in Austin, TX

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Pros

    minimal supervision, minimal work requirements, a lot of freedom to run business

    Cons

    constant rate increases as company struggled to find place in market. trying to be standard style agency with non-standard risk

    Acceptance Insurance Response

    Mar 7, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us. We're happy to hear that you feel you have the freedom to drive your own business. With regard to the agency model, select locations are offering carrier... More


  6. Helpful (1)

    "Underwriting Field Support Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting in Nashville, TN
    Current Employee - Underwriting in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    The best reasons why I am working for such an outstanding organization. This company has great opportunity for everyone to advance, if it's their goals to do so. I started with Acceptance on 5/22/17 in the Customer Service Call Center. After my 90 days, promoted to the Retention Team in August 2017, then promoted to Underwriting February 20, 2018. There's no stopping.

    The company offers great learning tools for all who want to advance. Great leadership, great employees and a great place to work.

    I love First Acceptance, believe it or not they are my family and the various individuals I talk with daily becomes part of our family too!!!

    Cons

    I HAVE NO DOWNSIDES COMMENTS. I LOVE THIS COMPANY. THEY REMINDED ME OF MY PREVIOUS COMPANY.

    Advice to Management

    MANAGEMENT IS AWESOME

    Acceptance Insurance Response

    Feb 28, 2018 – Social Media Manager

    Thank you for sharing your thoughts with us! We're lucky to have team members like you who are eager to learn and grow within the company. We're happy to hear about your experience and look forward... More


  7. "eh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Acceptance Insurance full-time

    Pros

    customer service role mostly. not too hard to succeed

    Cons

    No motivation to succeed. Very low pressure sales. not a con to most people.

    Acceptance Insurance Response

    Mar 19, 2018 – Social Media Manager

    Thank you for sharing your feedback with us. Our Sales Agents are paid based on performance and this serves as motivation to make sales. Please feel free to discuss any questions or concerns... More

  8. "No title"

    StarStarStarStarStar
    Current Employee - Licensed Insurance Agent in Nashville, TN
    Current Employee - Licensed Insurance Agent in Nashville, TN

    I have been working at Acceptance Insurance full-time (Less than a year)

    Pros

    Loving and Kind upper Managers

    Cons

    Location, No help when needed

    Advice to Management

    Back off the micromanaging and provide more help for your employees

    Acceptance Insurance Response

    Feb 28, 2018 – Social Media Manager

    Thank you for being part of the Acceptance team! If you feel that your location needs more help, please feel free to discuss this need with your Managing Agent or District Manager.


  9. Helpful (2)

    "Accountability needed to take company to the next level."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Nashville, TN
    Current Employee - Claims in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 3 years)

    Pros

    Casual work environment and friendly co workers. Ken Russell has really helped with company morale. The culture has greatly changed. The recruiters are getting quality candidates in the door.

    Cons

    There is no accountability at this company and it is very frustrating for people that come into the company and perform well. The claims department has incredibly weak leadership. The results in the department could be considerably better with the right people in the right positions. We are 100% going in the right direction but the financial results would be considerably better if upper management would began to pay attention to the handling problems. 2018 was supposed to be the year of accountability and the department has yet to see any. There are multiple directors that have little to no experience in what they are managing- it makes it very difficult to handle claims in compliance.

    Advice to Management

    Practice what you preach! Accountability is the only way to keep quality employees.

    Acceptance Insurance Response

    Mar 8, 2018 – Social Media Manager

    First and foremost we want to thank you for being a member of the Acceptance team. We agree that we have a great culture within the company. We are continually working to address accountability and... More


  10. Helpful (1)

    "Getting better...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Nashville, TN
    Current Employee - Corporate in Nashville, TN
    Positive Outlook
    Approves of CEO

    I have been working at Acceptance Insurance full-time (More than 5 years)

    Pros

    The culture has improved greatly. The new CEO, Ken Russell, has taken many steps in the right direction and has made good hires since he took over as CEO - his hires are people who are competent and can lead. There has been a noticeable shift in the culture.

    Cons

    2 things - compensation and certain members of senior leadership.
    The compensation is poor, especially compared to other Insurance carriers. There are some people who have been here 10+ years and have never received a pay raise - not even a cost of living adjustment. There are many members of the previous regime that are still at the Senior Leadership level who are not effective in their roles and are not good leaders, but well compensated. Because of this, they are not respected and employees have little faith in their abilities, which hurts performance.

    Advice to Management

    Continue to improve employee morale. As is evident by the 2017 results, morale generally correlates with results and as morale improves so does the company's financial results. Also take a thorough look at compensation. As Senior Leadership continues to get huge bonuses and raises, regular employees get nothing..... which will eventually undo all the morale initiatives that have taken place.

    Acceptance Insurance Response

    Feb 20, 2018 – Social Media Manager

    First and foremost, thank you for being a long-term member of the Acceptance team. We agree that Mr. Russell has been a great asset to the company and we’re happy to hear that our team members feel... More


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