Agilysys Reviews | Glassdoor

Agilysys Reviews

Updated December 12, 2017
142 reviews

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2.7
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Agilysys CEO Ramesh Srinivasan
Ramesh Srinivasan
25 Ratings

142 Employee Reviews

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Pros
  • I've experienced decent work life balance so far (in 8 reviews)

  • Great people, good vacation time (in 9 reviews)

Cons
  • Lack of experience exhibited by upper management (in 19 reviews)

  • Work/life balance for most people tends to fall more on the work side (in 5 reviews)

More Pros and Cons

  1. "Headed in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Agilysys full-time (Less than a year)

    Pros

    Coworkers are friendly and always willing to offer help. Great place to challenge yourself and grow as a professional. The benefits are pretty good and I believe the company is headed in the right direction.

    Cons

    The ice machines break a lot.


  2. Helpful (5)

    "Eeehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bellevue, WA
    Current Employee - Software Engineer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time (More than a year)

    Pros

    - I've experienced decent work life balance so far. However, due to attrition on-call rates are increasing and it is harder to do feature work instead of putting out fires.
    - I like my coworkers.

    Cons

    - Poorly managed trade-off between existing experienced contractors and new devs in India who have been clueless. I have not enjoyed holding their hand, having to stay up late or wake up early to communicate with them, or not being able to understand what they are saying.
    - The hiring manager in India admits he has no standards
    - Big attrition by senior engineers due to attempts to force employees to sign NDAs. Senior management is clueless. It's almost hilarious.
    - Attrition in US is not being replaced adequately.
    - Software architectures are questionable. Many decisions made by people who no longer work here plague us.
    - Code quality is questionable. It seems few other engineers have a taste for refactoring code to be simple and readable.
    - Sometimes absurd sense of cost cutting. Making engineers more productive is more valuable than cutting infrastructure costs.
    - Some products have contractual obligations to customers. The development of these features is far behind. Either the contract was poorly negotiated, or the development team was poorly managed or poorly populated.
    - Few people seem to have a good sense of ownership of the code and products.

    Advice to Management

    - Stop trying to bastardize a cloud SAAS service with on-premise solutions. Or if no customer wants a cloud solution, stop building one...
    - All attrition is not the same. Learn who your good engineers are and keep them.

  3. "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Las Vegas, NV
    Current Employee - Senior Software Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Agilysys full-time (More than a year)

    Pros

    Good Company to work with

    Cons

    Nothing Bad to tell about


  4. "Where Careers Go to Die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Las Vegas, NV
    Former Employee - Support Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than a year)

    Pros

    OK PTO and personal time off policy.

    Cons

    It is extremely difficult to advance up the corporate ladder here on the technician side (From Level 1, to Level 2, etc.); On the management side, it is a burnout factory where you are salary exempt and getting calls in the early morning hours for things that do not need to be handled that early. Lots of highly talented people have already left this place, and morale is EXTREMELY low. Felt like doom and gloom when reporting to work. Things were actually tolerable here until the new CEO, Ramesh, came onboard. Most of the support positions are NOT being filled, so it feels like being in a pressure cooker; where the amount of work is the same or rising, and there is not enough bodies or intelligent people to pass the work around. This place is very good at over-promising and under-delivering, where all the achievements and credentials in the world will most likely not help you in advancing your career here.

    My recommendation, is to RUN, NOT walk, as far away from this place as possible.

    Advice to Management

    Whats the point giving management advice when it is clear that they will not take it into consideration? It's hilarious that so many intelligent and knowledgeable employees have left this place, and yet when working here, you feel that management could careless about it.


  5. Helpful (1)

    "Implementation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time

    Pros

    Flexible working environment, lots of travel, great colleagues

    Cons

    Upper management puts too much pressure on everyone and it hurts everyone below them and the customer suffers

    Advice to Management

    Pay attention to customer needs.


  6. Helpful (3)

    "Mixed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in Henderson, NV
    Current Employee - Implementation Specialist in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Agilysys full-time (More than 3 years)

    Pros

    Decent pay
    Fair amount of freedom
    Friendly cowokers

    Cons

    Constant reorganization
    Very inconsistent work
    Lack of vision and priorities
    No feedback on performance is provided
    When occasionally a performance review is conducted, goals are ignored
    Improvements are always on the horizon but are either never implemented or are implemented for a short period of time then disappear with no explanation
    Low performers and high performers are treated more or less the same, regardless of your quality of work there seems to be no reason for distribution of hours
    It's very unclear sometimes who your boss or bosses are

    Advice to Management

    Listen to your line level employees
    Stop talking about improvements ubless you're really going to do them
    Explain the decisions you're making and why you're suddenly doing a 180
    Provide feedback
    Exaime actual distribution of hours with staff
    If someone is scheduled to work on a project and the project is canceled, remove them immediately so they have a chance at getting work


  7. Helpful (7)

    "Read the reviews - this is a failing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than 10 years)

    Pros

    The 1st tier and base line workers are a class act. Time off

    Cons

    C-Level and all management - got to go.
    Worst CEO yet - oh and why are all the jobs going to INDIA??? most job replacements are by team members who can only support those working overseas - this was not a necessary change - self serving for CEO Ramesh and his cohorts
    Running company into the ground
    eliminating /limiting the benefits: work from home, PTO, Health Insurance, 401K one at a time
    Layoff to help "meet company financial quarterly goals"-

    Advice to Management

    Stop, look, listen.
    You are spending too much time figuring out what country to put Agilysys in and have forgotten what made you great.
    Layoffs are something you can set your watch by - investigate - there is a trend: Always falls an earnings call - sad but true.
    Demands on those left - are outrageous -
    Board needs to take a hard look at who they have left - You have let go some amazing people, if you had only looked harder at those you had, you would have realized 4 layoff's ago you had incredible people. This is classic on "how not to run a company"
    Go back to the Humanistic approach - ask what's left of your customer base what the issues are and then REALLY DO SOMETHING ABOUT IT. Round tables aren't about a "free lunch" - your customers truly want to believe in your product, but you are so "high" on yourself and collecting your gosh darn $$'s at the expense of destroying families that you forgot who put you there.
    Take a minute, go back to basics. You have leadership/fraternity that is leading you your demise.

  8. Helpful (8)

    "Dying. New CEO strangling it (and the employees) to death!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time

    Pros

    Most of the good things are gone. Your immediate team will probably be people who are good people and enjoyable to work with. It ends there.

    Cons

    Agilysys is a toxic work environment now, thanks to the new CEO (Agilysys seems to have a revolving door at the CEO level). It’s a company in search of a mission that will make money, and it’s failing.

    The new CEO’s past as a C-level executive is sketchy at best, with short stints that ended suddenly—including three different CEO gigs in four years. He is, by his own admittance and bragging, a negative person. And that intense negativity is often focused at employees.

    His playbook is the same as he has used in previous CEO gigs. Cut costs. Multiple layoffs (first one or two at a time, then in waves). Demand that remaining people work around the clock (hey, because he does—which he reminds employees of often). Bring in his cronies from India to take top positions (and they are NOT the A-team of executives, by any stretch of the imagination). Open (almost immediately as a first order of business) a development center in his native India. Focus on and hire employees in India and not in the US. Limit or eliminate (by sketchy means, if necessary) employee bonuses and benefits—except, of course, for those executive cronies he brought along and for himself. Mr. Srinivasan’s compensation at Agilysys is well in excess of two million dollars per year. He’s also pushing an old software model of customized versions of base software, with customization paid for by the customer. That won't survive long in today's world. He’s basically pushed the company’s cloud vision aside.

    In addition to the layoffs, many (most?) people are leaving of their own accord. It’s obvious where the place is headed. Become a sweat shop that does as much work as possible in India and has as skeleton of a staff as possible in the US. Ignore employee morale and health. Move quickly to make a profit at all costs (on the backs of employees that will not be rewarded), even if the model will not last more than a year or so. Take the accolades and rewards for yourself and for your new executive cronies. Sell the company and reap the benefits from the stock rewards that only executives have. Read the Glassdoor reviews at Bally’s during his time as its CEO (17 months from January 2013 to May 2014), and you will see nearly identical things happened there.

    Salaries are average to below average. Other benefits are average to below average for the technology industry. There used to be good work-life balance, but that has changed and is getting worse at an exponentially accelerating rate under the new leadership.

    Avoid this place. It will suck your soul away.

    Advice to Management

    Pay attention--real attention--to employee morale. It's in the pits. Find a CEO that understands software in the cloud age. Or maybe the board is just looking to cash out and doesn't care. Who knows.


  9. Helpful (6)

    "Fire the CEO!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time (More than a year)

    Pros

    People at the individual collaborator and middle manager level (what's left of them)

    Cons

    I can join most of the other recent negative reviews here. The new CEO is completely focused on operational efficiency at any cost, and in the year that he's been here has:

    - given everyone a salary cut, via a modification to the bonus pool program that all but guarantees no bonus at the end of the year. This effectively makes compensation here below market level.
    - retains a large base salary, instead of chipping in on the operational efficiency idea and refusing the base (as the most stock option rich officers, CEOs don't really need salaries anyway)
    - forced heavy expansion of R&D into India. In fact, all of new hires are brought in over there, and most of them are junior level. This will spell disaster for product quality, innovation & motivation.
    - due to all of the above, caused huge outflow of best engineers and managers (apparently, I'm not alone in my critical assessment).

    Advice to Management

    Ramesh must go - he is single-handledly responsible for destroying the culture of the engineering organization, and most of the recent departures, at every level.


  10. Helpful (8)

    "Short-sighted, investing in the wrong things."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time (More than 3 years)

    Pros

    Flexible. Competitive pay. Autonomy for skilled people if you're lucky enough to get the right supervisor.

    Cons

    Lackluster benefits. Low investment in people. New CEO is either incredibly short-sighted or just positioning the company for a sale before he makes an exit. 1950s corporate culture.

    Advice to Management

    The low sticker price for offshore employees is false economy. It's amazing how this myth persists. The cost onshore for specification, babysitting, and fixing the resulting deliverables easily negates any potential cost savings. Also, effectively cutting bonuses is a great way to kill morale and lose good people. Invest in your people first, make sure they are engaged and happy, and they will take care of your customers and produce results. Treat them like cogs and they will work just hard enough not to get fired.


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