Agilysys Reviews | Glassdoor

Agilysys Reviews

Updated February 9, 2019
186 reviews

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2.6
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Agilysys CEO Ramesh Srinivasan
Ramesh Srinivasan
57 Ratings

Employee Reviews

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Pros
  • "I've experienced decent work life balance so far" (in 9 reviews)

  • "There are still (as of this writing) some great people around" (in 10 reviews)

Cons
  • "All upper management cares about is call hold times" (in 21 reviews)

  • "Work/life balance for most people tends to fall more on the work side" (in 7 reviews)

More Pros and Cons

  1. "A Company on it's Way Up!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Agilysys full-time (Less than a year)

    Pros

    I have been with Agilysys for less than a year and it could not have been a better move for me. The teams are motivated to make positive change throughout the company and continue to improve in every way. Team work alone has shown improvement just since I have been here and you can tell the atmosphere in the office is becoming more high energy and excitement every day. The company is focusing on improving the employee experience, as well as working to be more successful externally, both of which are showing results. I enjoy the teams I work with and I am challenged and encouraged in everything I take on. Lots of opportunity to be a part of great change and really work towards advancing your career and any future opportunities!

    Cons

    The office space is a little outdated and not 100% representative of a software/tech company, but there are renovations plans in the works so moving in the right direction.


  2. Helpful (1)

    "Well intentions but very bad execution, mediocre organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Agilysys full-time (More than 5 years)

    Pros

    Many customers and employees that have been with the company for many years and in some cases, decades. Even though, some of those are moving on due to issues
    Better that now there is a software background CEO and VP team, as opposed to the last CEO who was finance and stock guy and didn't know the internals of building software

    Cons

    Mediocre organization. There's no motivation for mid-level leaders and managers to excel and push themselves
    Morale is horrible. VPs threaten employees to produce or be fired
    CEO and VPs seem to only want to increase the stock price (by more revenue, customers etc.)...which is a good goal to have but its being done at the cost of employees well being and satisfaction
    Technology is out-dated with lot of technical debt. New products on new technology being built that fail more often than they work
    The new team is blindly implementing here what they did at Bally and Manhattan Associates

    Advice to Management

    Get the stock price up some more and let the board sell the company so someone who knows what they are doing can run it

  3. Helpful (2)

    "Getting better, future looks promising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Agilysys full-time (More than 5 years)

    Pros

    Company is focus on development, growth and getting the resources to the areas that are key to the health of the company. Freedom to find solutions to the problems. Pay is good and great compared to other local companies. Benefits are better than many of the previous company’s I have worked for. Bonuses are now possible for all employees. Dress code is great if not visiting customers. PTO is great. 401k match is good. CEO is very direct, honest and willing to listen.

    Cons

    Company was ran poorly in the past, lots of issues remain to be fixed. Teams remain working in silos. Break rooms have no tv. Lots of travel. Must be a self starter and driven to find solutions.


  4. Helpful (7)

    "Terrible Place to work (AVOID)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Support Manager in Las Vegas, NV
    Former Employee - Consumer Support Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than a year)

    Pros

    Tier 1, Tier 2 and some of the developers are really nice and work really hard for this terrible company

    Cons

    The product itself is poorly made and rushed. They often break more than they fix when doing Bug fixes and cause major CC issues for their client's. The CEO only cares about moving jobs overseas to his hometown in India where he is now building a development center again. The managers in each of the departments are often fighting with one another, abusive to the staff, expect more than they give back and spend a ton of time putting their employees down instead of building them up

    Advice to Management

    Take better care of your people and actually offer work/life balance because expecting people to be on call 24/7 every day of the week is insane


  5. Helpful (10)

    "A full India shop, U.S. Citizens need not apply."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Henderson, NV
    Former Employee - Senior Software Engineer in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than 8 years)

    Pros

    Free coffee and tea. Clean working environment with lots of office supplies. Director of software development (Catherine S.) was fantastic and really held the department together. Most development managers were also great, however this groups days are numbered.

    Cons

    Aggressively moving all development to India where the CEO's family grew up. Having to work with in-sourced India workers is near impossible because of the language and culture barrier. If you are not a native born Indian you will have difficulty from day one since their version of english is not the same as ours. In some cases learning Hindi would make work a little easier. Once most management converted to native born Indians I found myself discriminated against and minimized.

    Advice to Management

    Executive management obviously knows what they are trying to do. If you are looking for a longterm job and you are a U.S. born citizen you need not apply. Working in an India shop is near impossible for the typical American. For this reason countless years of critical software knowledge has left the company and new employees will have a much harder time taking over that work.


  6. Helpful (3)

    "IT Operations Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Amazing employees in the IT department. The knowledge you gain and connections that you make at this company as an intern is certainly worth the time.

    Cons

    Frequent downtime, but that is not always bad.

    Advice to Management

    Continue to bring on interns.


  7. Helpful (7)

    "NO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys full-time

    Pros

    Has not attempted to throw me off a building

    Cons

    ALL, there are really no positives about this place. Toxic environment.

    Advice to Management

    Replace yourselves.

  8. Helpful (7)

    "Horrible Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Agilysys (More than 5 years)

    Pros

    Great co-workers, free coffee and water

    Cons

    Upper Management, especially CEO are worthless, horrible people. No concern for any employees except the "new" cronies from India. Terrible communication skills and no knowledge of the systems make them more of a hindrance than helpful, yet the CEO continues to remove loyal employees in US to replace with low level employees from India. Someone needs to warn the clients. Anyone doing business with Agilysys right now will be let down in any expectation of competence. CEO is killing the company.
    Bad benefits, no pay for overtime, low pay scale for technical personal. Nothing extra, bonus, holiday gifts, nothing at all for anyone below upper management level.

    Advice to Management

    Get your head out of your behinds and get rid of Ramesh and his friends! Replace him with someone that has current day technical knowledge. Hopefully he will not last as long as he has anywhere else he has worked, which is VERY short time periods because he does not have the knowledge needed to oversee a company looking toward the future. He is holding the company back and tearing it down. What a shame.
    Bring back the Agilysys that employees were proud to work at and the company the clients deserve.


  9. Helpful (7)

    "THE WORST, STAY AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Agilysys full-time (More than a year)

    Pros

    Best consumer support team I have worked with, they were hard working and professional

    Cons

    Everyone in leadership in the consumer support team and the development teams lack professionalism, they infight, the leaders are abusive and create a hostile work environment. They are not loyal to one another at all and fall in line because it is either that or lose your job. The CEO is shipping all of the dev jobs to his hometown in India while the Onshore staff are treated like nonessential cogs in the grand machine

    Advice to Management

    The shareholders should fire all of you in leadership and start over because there is a cancer in this place that cannot be fixed without a complete overhaul from the top


  10. Helpful (10)

    "Things are only getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Agilysys full-time (More than 10 years)

    Pros

    Agilysys does have a relatively good compensation package (but that could end up being why they get rid of you). Vacation/PTO is pretty generous, except you probably won't have time to use much of it. Retirement package is good with decent matching, and the benefits department has done a very good job of keeping insurance costs affordable.

    Cons

    The cronyism at Agilysys is sickening, and always has been. Just about every executive has their position because they are "long time friends" of some other executive. Look, just because you were able to parlay your association with someone into a high paying job, does not make you qualified. My experience with most Agilysys executives is that they are incompetent and a severe detriment to the company.

    Because of the rampant cronyism, upward mobility within the company is virtually non-existent. Employees who have been with the company 10, 15, even 20 years can't seem to rise above the level of Senior Manager.

    The current CEO has been systematically moving the company to India. Two years ago Agilysys did not have an office in India, today they have more than 300 employees there, in that same time they have released/fired/terminated over 100 employees from their US offices.

    Advice to Management

    Won't waste my time - they obviously have not listened to any of the other advice that has been given.