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American Fidelity Assurance Company

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American Fidelity Assurance Company

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American Fidelity Assurance Company Reviews

Updated May 23, 2022

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Found 244 of over 278 reviews

3.8
72%
Recommend to a Friend
92%
Approve of CEO
American Fidelity Assurance Company EVP, President and COO  Jeanette Rice
Jeanette Rice
45 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American Fidelity Assurance Company and is not affected by filters.

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  1. 5.0
    Current Employee

    Great Place To Work!

    May 23, 2022 - Regional Sales Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Being honored with the opportunity to care for people, their families, and the employer's.

    Cons

    Having wonderful team members retire after many years of service.

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for sharing!

  2. 5.0
    Current Employee, more than 3 years

    Customer Engagement

    May 11, 2022 - Customer Service Representative in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Many different departments and opportunities.

    Cons

    Customer Engagement starts at the best hourly wage but is the toughest department. You get burnt out quickly.

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    American Fidelity Assurance Company Response

    Talent Management Team

    The Customer Engagement department leaders are actively working to make improvements and encourage all Colleagues to share any ideas they have.

  3. 4.0
    Current Employee

    Good

    May 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s a fun place to work with good benefits

    Cons

    Sometimes it’s tough to get things accomplished.

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for your feedback! Please share any ideas you have for improvements with your manager, division leadership or CHR!

  4. 5.0
    Former Employee

    Great Company

    May 4, 2022 - Administrative Secretary IV 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    WFH, Dress for your day, On-site cafe, on-site gym

    Cons

    Politics and cliques are present as with any corporate office

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for sharing!

  5. 4.0
    Current Employee

    Wonderful Employer, Horrible Work

    May 4, 2022 - Customer Advocate in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They frequently make the Fortune 100 best places to work list. They treat all of their employees very well, have a lot of opportunities for advancement, and provide dozens of financial incentives. A yearly bonus for every company employee, gift cards, and more.

    Cons

    The work can be absolutely soul-crushing. While the company treats you well, you will find yourself completely and totally drained. As a customer advocate, your job usually involves taking 60-100 calls per day from customers who are unhappy, and you are the reason why. They will take it out on you through harsh phrases, insults, threats, and more. Your job is centered around being a punching bag, and almost outweighs any benefit of working with the company

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    American Fidelity Assurance Company Response

    We appreciate your feedback and have shared with department leadership. We are continually making improvements to offer more self-service options to our Customers while still providing personal assistance options and we have many culture initiatives under way in the areas. Department leaders are interested in hearing all ideas and we encourage all Colleagues to share any they have.

  6. 2.0
    Former Employee

    Disappointed in AFA once considered like family.

    May 18, 2022 - Benefits Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Excellent benefits and remote working

    Cons

    Lack of support from management and team leaders. After many years of excellent service I was terminated over a well known software issue.

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  7. 4.0
    Current Employee, more than 3 years

    Great Place to Work

    May 2, 2022 - Financial Reporting Manager in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Gym, Cafeteria, beautiful campus, company events

    Cons

    Set in ways, slow to change

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for your feedback! We are focused on continuous improvements and have recently expanded our Office of Innovation and Business Transformation teams, along with numerous changes from our recent PRIME work to ensure we are continuing to change and grow. Make sure to share your ideas with your manager or the relevant teams!

  8. 3.0
    Former Employee, more than 8 years

    Used to be a good company

    May 16, 2022 - Confidential 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People are good, but the recent churn in the workforce is also changing that.

    Cons

    Recent management changes has resulted in change in company culture that kept lot of good people. Combined with lower pay than rest in the market, it is no longer an attractive place to work

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  9. 3.0
    Former Employee, more than 1 year

    Na

    May 3, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, great employees, na

    Cons

    Depending on who is your supervisor can be decent

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  10. 5.0
    Current Employee, more than 5 years

    Great place to work

    Apr 14, 2022 - Accident Benefit Adjuster in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Compensation is great and the people are awesome.

    Cons

    Not well staffed which results in frequent overtime.

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for sharing your experience! We are working diligently to fill our current openings.

Viewing 1 - 10 of 244 Reviews

American Fidelity Assurance Company Reviews FAQs

American Fidelity Assurance Company has an overall rating of 3.8 out of 5, based on over 278 reviews left anonymously by employees. 72% of employees would recommend working at American Fidelity Assurance Company to a friend and 72% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, American Fidelity Assurance Company employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Fidelity Assurance Company. This rating has decreased by -4% over the last 12 months.

72% of American Fidelity Assurance Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Fidelity Assurance Company 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at American Fidelity Assurance Company to be culture, career development, benefits and the cons to be management .

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Founded in 1960, American Fidelity provides supplemental health insurance benefits and financial services to education employees, auto...More

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Company Updates

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American Fidelity Assurance Company

65 days ago

Company News
We’re hiring a senior software developer to design and manage innovative business solutions for our Customers and Colleagues. This position offers the opportunity to work with all areas of IT and business stakeholders to identify and prioritize the direction of business systems and technology. Apply now!
Shared image - Senior Software Developer | American Fidelity
Senior Software Developer | American Fidelity
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