American Fidelity Assurance Company Reviews
Updated May 24, 2023
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Top Review Highlights by Sentiment
- "Too many too mention them all; Inept managers with stories about how they got promoted, travel 6 days for months in a row, if you are not BFF with manager you WILL get the absolute worst accounts and struggle." (in 13 reviews)
- "Starting base salary is low but you are reviewed annually with the opportunity of increasing that base including your commision percentage." (in 7 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Fidelity Assurance Company and is not affected by filters.
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- Current Employee, more than 5 years★★★★★Featured Review
Great job with lots of opportunity
Aug 17, 2022 - Claim AdjusterRecommendCEO ApprovalBusiness OutlookPros
Great work environment with supportive leaders. Nice perks. Remote work with minimal in office requirements.
Cons
Work is complex and can be stressful. Heavy workload.
We appreciate your feedback! We encourage you to reach out to your supervisor, department leaders or CHR to assist in easing your workload.
- Current Employee, more than 1 year★★★★★
Great place to work
May 24, 2023 - Customer Service Representative (CSR) in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
Great community friendly colleagues amazing salary for a call center. A lot of resources to help succeed
Cons
Often times a lot of work is expected
Continue reading - Current Employee, more than 10 years★★★★★
Pros
Great Company Culture Mind Blowing Perks, Benefits & Bonuses Abundant Training & Professional Development Outstanding Reputation "100 Best Places To Work" List Excellent Pay & Compensation Packages Great Team Moral "Team Work Makes The Dream Work" Great Leaders & Role Models Work-Life Balance Is Excellent Growth Opportunities are Abundantly Available
Cons
All companies can have cons. The question should be, is the con related to you personally or the company? For example, A con for me could be working 8 hours a day, five days a week. I may only want to work 4 hours a day, two days a week, but that's unrealistic based on the desired take-home salary I want. That would be a personal con, not a work-related con. So, at this point, I don't have any cons. American Fidelity is one of the few companies that try to accommodate their employees as best as possible to ensure they are comfortable and content regarding compensation, benefits, culture, value, diversity, inclusion, and work-life balance.
Continue reading - Former Employee, more than 3 years★★★★★
Good Company Searching for it's Identity
May 21, 2023 - Supervisor Call-Center in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
First and foremost, the company wants to do good for it's colleagues, shareholders, and customers via compelling value added products, culture focused initiatives and FANTASTIC compensation strategies (I can confidently say there is no other employer in the OKC metropolitan area that compensates their employees more than American Fidelity.
Cons
Some departments Customer Engagement (CERS) are toxic places to work. Sexual harassment, unfair expectations for colleagues and leadership, favoritism and a totalitarian operational model. If you mess up, you will never be forgiven. Bye bye career. Worst of all either the executive knows about it and it's a means to an end or their oblivious to how bad it is I don't know which one is scarier. Avoid the department or have a plan, that is known only by you, to peacefully leave. Most people have a tenure of 2 to 3 years with American Fidelity if they start in Customer Engagement.
Continue reading - Former Employee, more than 3 years★★★★★
TOXIC! RUN AWAY!
Apr 12, 2023 - Senior Account Executive in Fairview Heights, ILRecommendCEO ApprovalBusiness OutlookPros
Company car and that’s it.
Cons
The most toxic game of high school favoritism I’ve ever seen in a corporate environment. Leaders are laughable, back stabbing, self-involved people who’s role in life is to overwork and under pay you while expecting 100 nights or more of travel and micromanaging your every move. Sales reps are sorely underpaid, it’s pathetic. I’m shocked people take the role anymore. If we were able to document turnover, it’d likely be so high the company would be too embarrassed to admit findings. Culture is the worst I’ve ever experienced, unfortunately managers are blissfully unaware as they’ve created a cult mentality among the “lifers.” This is especially true in Illinois and the management staff there. STAY AWAY FROM AMERICAN FIDELITY. Save yourself from sheer hell.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Great work-life balance. Company leaders want to retain current employees and provide competitive pay, benefits, perks.
Cons
Not all departments are the same. No matter what company you look at, not all experiences in each department will be the same.
American Fidelity Assurance Company Response
Talent Management Team
Thank you for sharing your experience!
- Current Employee, more than 10 years★★★★★
You Want A career????
Dec 26, 2022 - Sales Associate in Lexington-Fayette, KYRecommendCEO ApprovalBusiness OutlookPros
Great place to work if you want a sales career. Company provides a base salary that goes up with time. Sales associates can earn a advance bonus starting with their first month on the job. Opportunity to make six figures very quickly. You also get to keep what you make as the company pays all of your expenses. Company car and gas is paid is worth a lot. Yes job is demanding, but what job isn't? The opportunity is here to make it a career, which is unusual in todays world. The company is privately owned and you will see and get to know the owners over time. Good people, who care about you, the company and their customers.
Cons
You will probably have to travel some or even a lot. But the opportunity to make a really good living for your family makes it worth it.
Continue readingAmerican Fidelity Assurance Company Response
Talent Management Team
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- Former Employee, more than 3 years★★★★★
Great Culture and Managment
Mar 31, 2023 - IT Operations Technician in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
Management is attentive and thoughtfully implements processes to make the team more efficient. Overall company culture is wonderful, everyone is friendly and enjoys working there.
Cons
I did not experience any cons during my time there.
American Fidelity Assurance Company Response
Talent Management Team
We appreciate your kind words!
- Former Employee, more than 1 year★★★★★
Bad communication leads to multitude of issues
Feb 1, 2023 - Account Manager in Cincinnati, OHRecommendCEO ApprovalBusiness OutlookPros
Company car, gas card, work laptop, 401k match, significant travel if that is what you’re looking for
Cons
High turn-over rate for account managers resulting in major boys club of those that remain to climb corporate ladder, very poor communication from upper management, expectations of role not sufficiently explained, salary and health benefits are not competitive to others in industry, very significant amount of overnight travel time that can effect work/life balance, high pressure to perform and hit quotas, interview process is very in-depth, training is not adequate for the role, new account managers are given less successful school districts to enroll in which effects take-home income, “unlimited PTO” is not really unlimited, not LGBTQ inclusive.
Continue reading - Current Employee, more than 3 years★★★★★
Great place to work
Apr 3, 2023 - Claims Adjuster in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
They value all their employees.
Cons
There are restrictions on family members being hired.
American Fidelity Assurance Company Response
Talent Management Team
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American Fidelity Assurance Company Reviews FAQs
American Fidelity Assurance Company has an overall rating of 4.1 out of 5, based on over 332 reviews left anonymously by employees. 78% of employees would recommend working at American Fidelity Assurance Company to a friend and 86% have a positive outlook for the business. This rating has improved by 8% over the last 12 months.
78% of American Fidelity Assurance Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Fidelity Assurance Company 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Fidelity Assurance Company to be culture, career development, benefits and the cons to be senior leadership, management.
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