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American Fidelity Assurance Company

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American Fidelity Assurance Company

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American Fidelity Assurance Company Reviews

Updated May 24, 2023

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Found 286 of over 332 reviews
4.1
78% Recommend to a Friend
American Fidelity Assurance Company EVP, President and COO  Jeanette Rice
89% Approve of CEO

Found 286 of over 332 reviews

4.1
78%
Recommend to a Friend
89%
Approve of CEO
American Fidelity Assurance Company EVP, President and COO  Jeanette Rice
Jeanette Rice
76 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Great benefit package along with great employee perks.(in 41 reviews)
  • "Very flexible and great pay(in 16 reviews)
  • "Christmas and yearly bonus are great.(in 15 reviews)
  • "Great people to work with!(in 14 reviews)
  • "They have a good work/life balance(in 13 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American Fidelity Assurance Company and is not affected by filters.

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  1. 5.0
    Current Employee, more than 5 years
    Featured Review

    Great job with lots of opportunity

    Aug 17, 2022 - Claim Adjuster 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment with supportive leaders. Nice perks. Remote work with minimal in office requirements.

    Cons

    Work is complex and can be stressful. Heavy workload.

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    American Fidelity Assurance Company Response

    We appreciate your feedback! We encourage you to reach out to your supervisor, department leaders or CHR to assist in easing your workload.

  2. 5.0
    Current Employee, more than 1 year

    Great place to work

    May 24, 2023 - Customer Service Representative (CSR) in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great community friendly colleagues amazing salary for a call center. A lot of resources to help succeed

    Cons

    Often times a lot of work is expected

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    Be the first to find this review helpful
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  4. 5.0
    Current Employee, more than 10 years

    A+ Across The Board!

    May 11, 2023 - Field Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Company Culture Mind Blowing Perks, Benefits & Bonuses Abundant Training & Professional Development Outstanding Reputation "100 Best Places To Work" List Excellent Pay & Compensation Packages Great Team Moral "Team Work Makes The Dream Work" Great Leaders & Role Models Work-Life Balance Is Excellent Growth Opportunities are Abundantly Available

    Cons

    All companies can have cons. The question should be, is the con related to you personally or the company? For example, A con for me could be working 8 hours a day, five days a week. I may only want to work 4 hours a day, two days a week, but that's unrealistic based on the desired take-home salary I want. That would be a personal con, not a work-related con. So, at this point, I don't have any cons. American Fidelity is one of the few companies that try to accommodate their employees as best as possible to ensure they are comfortable and content regarding compensation, benefits, culture, value, diversity, inclusion, and work-life balance.

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  5. 4.0
    Former Employee, more than 3 years

    Good Company Searching for it's Identity

    May 21, 2023 - Supervisor Call-Center in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    First and foremost, the company wants to do good for it's colleagues, shareholders, and customers via compelling value added products, culture focused initiatives and FANTASTIC compensation strategies (I can confidently say there is no other employer in the OKC metropolitan area that compensates their employees more than American Fidelity.

    Cons

    Some departments Customer Engagement (CERS) are toxic places to work. Sexual harassment, unfair expectations for colleagues and leadership, favoritism and a totalitarian operational model. If you mess up, you will never be forgiven. Bye bye career. Worst of all either the executive knows about it and it's a means to an end or their oblivious to how bad it is I don't know which one is scarier. Avoid the department or have a plan, that is known only by you, to peacefully leave. Most people have a tenure of 2 to 3 years with American Fidelity if they start in Customer Engagement.

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  6. 1.0
    Former Employee, more than 3 years

    TOXIC! RUN AWAY!

    Apr 12, 2023 - Senior Account Executive in Fairview Heights, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company car and that’s it.

    Cons

    The most toxic game of high school favoritism I’ve ever seen in a corporate environment. Leaders are laughable, back stabbing, self-involved people who’s role in life is to overwork and under pay you while expecting 100 nights or more of travel and micromanaging your every move. Sales reps are sorely underpaid, it’s pathetic. I’m shocked people take the role anymore. If we were able to document turnover, it’d likely be so high the company would be too embarrassed to admit findings. Culture is the worst I’ve ever experienced, unfortunately managers are blissfully unaware as they’ve created a cult mentality among the “lifers.” This is especially true in Illinois and the management staff there. STAY AWAY FROM AMERICAN FIDELITY. Save yourself from sheer hell.

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    3 people found this review helpful
  7. 5.0
    Current Employee, more than 1 year

    Great Company!

    Apr 21, 2023 - Accountant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work-life balance. Company leaders want to retain current employees and provide competitive pay, benefits, perks.

    Cons

    Not all departments are the same. No matter what company you look at, not all experiences in each department will be the same.

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    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for sharing your experience!

  8. 5.0
    Current Employee, more than 10 years

    You Want A career????

    Dec 26, 2022 - Sales Associate in Lexington-Fayette, KY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work if you want a sales career. Company provides a base salary that goes up with time. Sales associates can earn a advance bonus starting with their first month on the job. Opportunity to make six figures very quickly. You also get to keep what you make as the company pays all of your expenses. Company car and gas is paid is worth a lot. Yes job is demanding, but what job isn't? The opportunity is here to make it a career, which is unusual in todays world. The company is privately owned and you will see and get to know the owners over time. Good people, who care about you, the company and their customers.

    Cons

    You will probably have to travel some or even a lot. But the opportunity to make a really good living for your family makes it worth it.

    Continue reading
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    American Fidelity Assurance Company Response

    Talent Management Team

    We appreciate your review!

  9. 5.0
    Former Employee, more than 3 years

    Great Culture and Managment

    Mar 31, 2023 - IT Operations Technician in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Management is attentive and thoughtfully implements processes to make the team more efficient. Overall company culture is wonderful, everyone is friendly and enjoys working there.

    Cons

    I did not experience any cons during my time there.

    Be the first to find this review helpful

    American Fidelity Assurance Company Response

    Talent Management Team

    We appreciate your kind words!

  10. 2.0
    Former Employee, more than 1 year

    Bad communication leads to multitude of issues

    Feb 1, 2023 - Account Manager in Cincinnati, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company car, gas card, work laptop, 401k match, significant travel if that is what you’re looking for

    Cons

    High turn-over rate for account managers resulting in major boys club of those that remain to climb corporate ladder, very poor communication from upper management, expectations of role not sufficiently explained, salary and health benefits are not competitive to others in industry, very significant amount of overnight travel time that can effect work/life balance, high pressure to perform and hit quotas, interview process is very in-depth, training is not adequate for the role, new account managers are given less successful school districts to enroll in which effects take-home income, “unlimited PTO” is not really unlimited, not LGBTQ inclusive.

    Continue reading
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  11. 5.0
    Current Employee, more than 3 years

    Great place to work

    Apr 3, 2023 - Claims Adjuster in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They value all their employees.

    Cons

    There are restrictions on family members being hired.

    Be the first to find this review helpful

    American Fidelity Assurance Company Response

    Talent Management Team

    Thank you for sharing!

Viewing 1 - 10 of 286 Reviews
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American Fidelity Assurance Company Reviews FAQs

American Fidelity Assurance Company has an overall rating of 4.1 out of 5, based on over 332 reviews left anonymously by employees. 78% of employees would recommend working at American Fidelity Assurance Company to a friend and 86% have a positive outlook for the business. This rating has improved by 8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, American Fidelity Assurance Company employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at American Fidelity Assurance Company. This rating has improved by 6% over the last 12 months.

78% of American Fidelity Assurance Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Fidelity Assurance Company 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at American Fidelity Assurance Company to be culture, career development, benefits and the cons to be senior leadership, management.

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Founded in 1960, American Fidelity provides supplemental health insurance benefits and financial services to education employees, auto...More

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Glassdoor has 332 American Fidelity Assurance Company reviews submitted anonymously by American Fidelity Assurance Company employees. Read employee reviews and ratings on Glassdoor to decide if American Fidelity Assurance Company is right for you.