American Fidelity Assurance Company
American Fidelity Assurance Company
American Fidelity Assurance Company Reviews
Updated May 23, 2022
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Found 244 of over 278 reviews
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Top Review Highlights by Sentiment
- "Too many too mention them all; Inept managers with stories about how they got promoted, travel 6 days for months in a row, if you are not BFF with manager you WILL get the absolute worst accounts and struggle." (in 11 reviews)
- "Starting base salary is low but you are reviewed annually with the opportunity of increasing that base including your commision percentage." (in 6 reviews)
- "At one point in my career my state manager told me that I was the best Account Manager he had ever seen one" (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Fidelity Assurance Company and is not affected by filters.
- Gender
- Sexual Orientation
- Disability
- Current Employee★★★★★
Pros
Being honored with the opportunity to care for people, their families, and the employer's.
Cons
Having wonderful team members retire after many years of service.
Continue readingThank you for sharing!
- Current Employee, more than 3 years★★★★★
Pros
Many different departments and opportunities.
Cons
Customer Engagement starts at the best hourly wage but is the toughest department. You get burnt out quickly.
American Fidelity Assurance Company Response
Talent Management Team
The Customer Engagement department leaders are actively working to make improvements and encourage all Colleagues to share any ideas they have.
- Current Employee★★★★★
Pros
It’s a fun place to work with good benefits
Cons
Sometimes it’s tough to get things accomplished.
American Fidelity Assurance Company Response
Talent Management Team
Thank you for your feedback! Please share any ideas you have for improvements with your manager, division leadership or CHR!
- Former Employee★★★★★
Pros
WFH, Dress for your day, On-site cafe, on-site gym
Cons
Politics and cliques are present as with any corporate office
American Fidelity Assurance Company Response
Talent Management Team
Thank you for sharing!
- Current Employee★★★★★
Pros
They frequently make the Fortune 100 best places to work list. They treat all of their employees very well, have a lot of opportunities for advancement, and provide dozens of financial incentives. A yearly bonus for every company employee, gift cards, and more.
Cons
The work can be absolutely soul-crushing. While the company treats you well, you will find yourself completely and totally drained. As a customer advocate, your job usually involves taking 60-100 calls per day from customers who are unhappy, and you are the reason why. They will take it out on you through harsh phrases, insults, threats, and more. Your job is centered around being a punching bag, and almost outweighs any benefit of working with the company
Continue readingAmerican Fidelity Assurance Company Response
We appreciate your feedback and have shared with department leadership. We are continually making improvements to offer more self-service options to our Customers while still providing personal assistance options and we have many culture initiatives under way in the areas. Department leaders are interested in hearing all ideas and we encourage all Colleagues to share any they have.
- Former Employee★★★★★
Pros
Excellent benefits and remote working
Cons
Lack of support from management and team leaders. After many years of excellent service I was terminated over a well known software issue.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Gym, Cafeteria, beautiful campus, company events
Cons
Set in ways, slow to change
American Fidelity Assurance Company Response
Talent Management Team
Thank you for your feedback! We are focused on continuous improvements and have recently expanded our Office of Innovation and Business Transformation teams, along with numerous changes from our recent PRIME work to ensure we are continuing to change and grow. Make sure to share your ideas with your manager or the relevant teams!
- Former Employee, more than 8 years★★★★★
Pros
People are good, but the recent churn in the workforce is also changing that.
Cons
Recent management changes has resulted in change in company culture that kept lot of good people. Combined with lower pay than rest in the market, it is no longer an attractive place to work
Continue reading - Former Employee, more than 1 year★★★★★
Pros
Great benefits, great employees, na
Cons
Depending on who is your supervisor can be decent
- Current Employee, more than 5 years★★★★★
Pros
Compensation is great and the people are awesome.
Cons
Not well staffed which results in frequent overtime.
Continue readingAmerican Fidelity Assurance Company Response
Talent Management Team
Thank you for sharing your experience! We are working diligently to fill our current openings.
American Fidelity Assurance Company Reviews FAQs
American Fidelity Assurance Company has an overall rating of 3.8 out of 5, based on over 278 reviews left anonymously by employees. 72% of employees would recommend working at American Fidelity Assurance Company to a friend and 72% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
72% of American Fidelity Assurance Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Fidelity Assurance Company 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Fidelity Assurance Company to be culture, career development, benefits and the cons to be management .
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