Bitly Reviews

Updated Aug 7, 2020

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3.7
74%
Recommend to a Friend
82%
Approve of CEO
Bitly CEO Mark Josephson (no image)
Mark Josephson
33 Ratings
  1. "Interview Process and On-boarding"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SDR in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bitly full-time for less than a year

    Pros

    - the intro to Bitly was welcoming and the environment gave the ability to show my true professional self and how I can bring value to the company -the Peoples/Enablement team were on top of the schedule and really walked you through every step of the way -getting to meet every team in the NY HQ office showed how every team is connected in one way or another. It displays endless amounts of team work through out the entire company to help fulfill Bitly's mission.

    Cons

    Zero Cons, they have been so helpful with every process along the way.

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  2. Helpful (2)

    "Amazing people but not a winning model"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Bitly full-time for more than a year

    Pros

    Amazing people, collaborative and accepting culture that embodies corporate responsibility

    Cons

    They have a failing product that holds them back as an organization. Inundated with tech debt, innovation is their biggest challenge and I'm not sure they have the ability to adapt to the rapidly changing martech industry.

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  3. COVID-19
    Helpful (3)

    "The company is headed down a terrible dark path."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Prefer Not to Say 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Bitly full-time

    Pros

    I have some great co-workers and built amazing relationships with them over the years.

    Cons

    Here we go. Everything started becoming terrible come January when we had our 360 reviews. Many favorites in the company were given promotions, title changes, and great increases in their salaries based on absolute nothing. All of these were mentioned in excellence surveys (monthly anonymous survey that gets sent to everyone to fill out) but nothing was done. It was all brushed under the carpet but instead a restructuring of the Eng dept happened. Pointless. We were then told as a company that we would be changing our Mission, Vision, and Values, something we had done multiple times previously. Huge red flag! I should've left the company when this happened but after putting in years of work, I decided to see it through. Changing all of that only showed that the leadership team had no idea what they were doing which got clearer by the day. Fast forward a few weeks and the CEO Mark Josephson decides he's "leaving". We were told abruptly as a company. He sent an "I'm Quitting" email to the company which we all thought was a joke. Bitly said that he had been thinking of leaving for a while but just decided to do it - bold faced lie. He got let go and the leadership team tried to convince everyone that it was his choice to leave. This was around March time when the pandemic was just about to kick off. Who in their right mind would willingly leave a paying job during a pandemic? Another mistake on leaderships end. The pandemic hits and it took Bitly a few weeks to decide to close the offices which angered lots of people. The WFH process was handled nicely and we got into the new groove of things. We were told once again that we would be making changes to our OKRs and the mission, vision, and values will likely change. We were also told multiple times that lay offs would not happen. Low and behold Wednesday, June 17th, we got a message saying that this weeks all hands meeting was absolutely mandatory. Once everyone joined the meeting the interim CEO/COO spoke for a total of about 5 minutes where he said that we will be having lay offs and 16 people will no longer be employed with Bitly after today. That wasn't the bad part. He goes to say, "If you receive a calendar invite, you are one of those people. If not, you're safe." I have NEVER experienced something like this in my life after years of working. Just when I thought it couldn't get worse, they pulled something like this and laid off 16 amazing people who brought so much value to the business and kept VERY questionable ones still employed. How are we still employing our Recruiter when he has not hired someone in MONTHS and we have been on a hiring freeze due to COVID. If my foot wasn't already half way out the door, this solidified everything. Looking for a job during the pandemic is obviously not ideal but the second I can get something I will leave Bitly and this toxic environment behind. Do yourself a favor and look into other companies - Bitly is going downhill, fast.

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    Bitly Response

    August 5, 2020VP of Human Resources

    Thank you for taking the time to write this review. We really appreciate your honest feedback, and we hope that, as a current employee, you will share more with us about the challenges you are facing here at Bitly. With that said, we do feel the need to clarify a couple of comments. When the pandemic hit, we closed our offices on March 12, 2020. We did this before any government stay at home orders were put into effect and we were in line with or ahead of our peers. Once closed, we worked extremely hard to ensure our employees were set up for success at home, providing a stipend for home office equipment and flexible schedules for our many employees who suddenly found themselves juggling work and at-home childcare or other unexpected demands. We understand that you were not happy with the way layoffs were handled while working remotely. We looked at a number of different ways of managing the process and ultimately decided that, while there was no ideal way to manage the process, we needed to prioritize being upfront about what would be happening that day and getting important information to everyone at once in order to minimize anxiety that could have resulted from rumors spreading through the company. We hope you know that layoffs were, and are always, a last resort, that we didn’t make the decision lightly, and that we understand that colleagues (including ourselves) are naturally upset when a layoff occurs. Company leadership, and our HR and Recruiting team, have made themselves available to those looking for support in their job search. As you said, there are many ways to handle a situation like this one, and after evaluating the options, we felt this was the best approach given the unique challenges of operating in a remote environment. Again, thank you for your feedback. We truly hope that you will reach out to anyone on the leadership team to directly address any other concerns you may have here at Bitly.

  4. Helpful (2)

    "Getting better. Maybe too slowly."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bitly full-time for more than a year

    Pros

    Very nice people. Good snacks. ¯\_(ツ)_/¯ Newer employees are starting to make good changes despite resistance.

    Cons

    Too many bosses considering the number of employees. There's more discussing than doing. Things move far too slow for a modern small company and everything is micromanaged. Most employees who have been there for a while drag things down by trying the same mediocre things over and over and looking for cross-company consensus - a way to avoid responsibility. Some have left and a few more continue making everything stagnant and uncomfortable. It feels like being in academia. Product is bad to meh.

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  5. Helpful (3)

    "Promotions are a joke"

    3.0
     in New York, NY

    I have been working at Bitly

    Pros

    Great place for novices to learn some skills but titles are all inflated compared to other companies.

    Cons

    Most of the recent promotions and many from last year aren’t merit based. They’re simply employees who spend their time kissing up to leadership.

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  6. "A dream come true"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Scrum Master in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bitly full-time

    Pros

    Snacks! Dog friendly Unlimited PTO Unlimited work from home

    Cons

    None to mention at this time

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  7. "Good Leadership Questionable Product"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bitly full-time for more than a year

    Pros

    Great leadership and over all team.

    Cons

    Nice to have too but not need to have tool

  8. "Great culture with strategically-minded leadership"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Product in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bitly full-time for less than a year

    Pros

    Great culture with strategically-minded leadership who care deeply about listening to employees in order to grow as a team and listening markets to provide the best possible value to customers.

    Cons

    As a startup, there can be shifting priorities but that's to be expected. A con to some but embraced by others.

  9. Helpful (1)

    "Small Company, Big Bureaucracy"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bitly full-time for less than a year

    Pros

    The people are all amazing. Mid-level management has our backs. Leadership can admit when they're wrong. Company has a strong vision.

    Cons

    For a company with less than 150 employees, there is a major bureaucratic attitude at the top. Mid -level managers and below are all fantastic and have a team oriented mindset, but with VPs and above coming from large companies like Salesforce, there is way to much of a hierarchal mentality. While they can admit when poor decisions are made, many of these decisions would be avoidable if they took all opinions into account. With a company this size, that shouldn't be difficult to do. Likewise, decisions are all made excruciatingly slowly. It seems as though no one in leadership is very decisive, and the lack of decision making impacts everyone in the organization. The culture is dropping at a substantial rate because not only is the revenue org being negatively impacted by changes, but because we have an "I told you so" mindset after being completely ignored.

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  10. "Diverse and welcoming staff"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Coordinator in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bitly full-time for less than a year

    Pros

    Very organized and professional. Managers make a conscious effort to help employees succeed in and outside the office.

    Cons

    N/A. I've really enjoyed my time at Bitly thus far.

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