Check 'n Go Reviews | Glassdoor

Check 'n Go Reviews

Updated November 22, 2017
317 reviews

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3.4
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David Davis
44 Ratings

317 Employee Reviews

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Pros
Cons
  • High turnover rate within company (in 13 reviews)

  • Upper management does not care about you as a person they only care if you're making them money (in 20 reviews)

More Pros and Cons

  1. "Going from Good to Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DDO in Dallas, TX
    Current Employee - DDO in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than 3 years)

    Pros

    Transparent Company - you get to see the good and the bad and what we are doing to transition.

    Excellent Leadership with highly skilled executives that are driving change in the company.

    Transitioning from a service model to a sales model to ensure customers receive the right product for the right terms. (Service should be a given and it is with Check N Go!)

    Cons

    Rapid roll-outs that have not been fully vetted that cause disruption in the field.

    Advice to Management

    Ensure all pieces to the puzzle are on the same page before rolling or launching key initiatives - give more training before the launch and do not rely on QRG only.


  2. "My opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FT Customer Service Representative in Harlingen, TX
    Current Employee - FT Customer Service Representative in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than 3 years)

    Pros

    Easy to learn systems that we're able to incorporate the new info whenever there is a system update or changes in script. It's very convenient to have the option to call a sister store and have that door open to ask questions and get feedback from our many knowlegeable managers. I enjoy the many travel opportunities I have recieved that have allowed me to observe how other stores operate and handle customer transactions, questions and complaints. This allows me to bring back what I learned to my home store and improve my own customer service. I started as a PT employee and was awarded the FT position after working for so many stores in my district which was a very welcome surprise.

    Cons

    The only downside I can really say about checkngo is that the hours available to PT and FT csr's is not enough to have financial stability and security. I realize that this has to do with customer volume and any particular stores needs; However, if the managers are allotted 40 hours a week, even on the slowest of days, why can't the csr's get a slight boost in our minimum hours. Some of us only work 10-14 hours a week if we're lucky. This is also a hinderance when there is mandatory training that needs to be done and we don't have enough time to complete it and we're made to feel like we are not adequately managing our time. Bonuses should also be reconstructed to be more accessible.

    Advice to Management

    If there is training to be done there should be a rise in hours to allow both Managers and CSRs ample time to complete them.

  3. "Happy to be here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harlingen, TX
    Current Employee - Anonymous Employee in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time

    Pros

    Awesome benefits. Love the Vacation time we're provided. Been with the company for about 5 years and really look forward to many more years to provide awesome service and increase our value in our community

    Cons

    not really liking how the bonus's are set up.

    Advice to Management

    thanks for always pushing us to thrive and push our services with neighboring businesses to grow our family. Keep it up


  4. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Laredo, TX
    Current Employee - Store Manager in Laredo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than a year)

    Pros

    Great company values and work environment.

    Cons

    The Bonus Metric could be improved to better compensate the higher grossing stores on net revenue.

    Advice to Management

    Keep up the good work.


  5. "Great opportunity to be an advocate for those in need!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than a year)

    Pros

    Advancement in the company to push you towards furthering your career is a plus. With trainings and tools easy and accessible that you can use to be a better you. Greatness!

    Cons

    Pay should be aligned to your performance.

    Advice to Management

    Continue to innovate coping up in a modernized world, with technology and system wise.


  6. "This is one of the best companies I have worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bastrop, TX
    Current Employee - Manager in Bastrop, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (Less than a year)

    Pros

    This company will never become stagnant. They consistantly look for ways to improve and are not afraid to make necessary changes. Check-N-Go takes care of employess offering a great benefit package and work/life balance.

    Cons

    The downside...change is hard and can create anxiety for those who do not adjust well.

    Advice to Management

    Ability to use debit cards for PDL. Checks are quickly becoming a thing of the past.


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Weslaco, TX
    Current Employee - Customer Service Representative in Weslaco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go part-time (More than a year)

    Pros

    I love to work for a company that helps people

    Cons

    not enough hours are given to CSR to work or to learn thur out the week, also no medical benifits for CSR

  8. "Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Alamo, TX
    Current Employee - Store Manager in Alamo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than 3 years)

    Pros

    Having flexible hours and still being able to assist customers with there financial needs. Every day is a learning experience with company providing us with different ways to provide excellent customer service and experiences. Having the satisfaction that customer leave pleased with the service is what keeps business coming

    Cons

    More hours can be provided for csr's at time store traffic can be quite a bit. Bonus should be determined at a different format that way everyone has the opportunity to reach a bonus.


  9. "Great Growth Oppertunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than a year)

    Pros

    Great development programs available to get promoted within the company.

    Cons

    Sometimes Store positions aren't available immediately, but at the same time don't become discouraged there are more stores opening up.

    Advice to Management

    Re-Vamping Training schedule of completion.


  10. "Check N Go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brownsville, TX
    Current Employee - Manager in Brownsville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Check 'n Go full-time (More than a year)

    Pros

    Competive pay, 401K, Benifits, Vacation, Bonus

    Cons

    19 to 22 hours for a CSR,


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