Chill Insurance Reviews
Updated Jan 23, 2020
Recommend to a Friend
Approve of CEO
Michael McLaughlin
3 Ratings
Pros
"It's a fun place to work and the sports and social provide good events" (in 9 reviews)
"The staff and Team leaders work very hard, this is the low of the low of the companies" (in 4 reviews)
Cons
"If you have a spare hour to wait on hold to customer service to get through to unbelievably inexperienced staff well then chill is the place for you" (in 14 reviews)
"Turnover of staff across all levels of the business makes it difficult to establish any career path" (in 7 reviews)
"Excellent company"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Chill Insurance full-time for more than 3 years
Pros
Training, fast paced, good commission
Cons
Basic salary needs to increase
Continue readingChill Insurance2020-01-23"Great starting place for those inexperienced in an office environment"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at Chill Insurance full-time for less than a year
Pros
Good induction in my training pods case one month long. Relaxed work environment. Casual dress code.
Cons
Poor salary (customer service) Start between 22,000 to 24,000 potentially more with insurance exams. Alot to learn quickly, Chill has many insurers on its books for car,van and household insurance.Each company has different rules,timeframes,acceptance criteria ect... There are some spreadsheets available with necessary information but these need improving. High staff turnover can put agents under alot of pressure, when I left there were ample staff (14 phone agents) but this can change quickly. When I initially joined there were 5 agents handling 700 to 1,000 calls(50%+ abandon rate at this time) Poor bonus structure €100 per month attached to call quality test,time keeping and attendance.Bar the bonus there is no way to make more money on the customer service floor no cross sales commission (even though this is marked in call quality tests),extra Saturday shifts are being phased out and during my time there time in lieu was no longer available. Most people will try to get off phones on the CS floor and move to email or webchat team asap. Moving up to sales,renewals or the adjustments team is a very long process from the CS floor.
Continue readingChill Insurance2020-01-18"Chill Insurance Graphic Designer Review"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Chill Insurance full-time for less than a year
Pros
Chill Insurance is a leading company in the Insurance industry with a lot of long term insights and knowledge that can help teach anyone who works there helping them grow their skills to excel forward in their career. You get all the facilities and accessories you need to perform your job making it an enjoyable experience. The canteen provides you with space to enjoy your lunch with access to a free coffee machine with a multiple choice of fresh fruit. All of the staff are friendly and all take part in keeping a positive vibe in the building. There is a sports and social society available to all the staff which creates a sense of openness allowing all the staff to build on their relationships while having fun. Just off the M50.
Cons
Limited parking in the area. Lots of traffic on the M50 so best to commute via Bus/Luis if possible.
Chill Insurance2020-01-03"Dreadful"
StarStarStarStarStarI worked at Chill Insurance
Pros
Sports and Social is about it
Cons
CEO doesn’t care about the customer he just cares about getting the customer. After that for a customer you’re pretty much in trouble. If you have a spare hour to wait on hold to customer service to get through to unbelievably inexperienced staff well then chill is the place for you. Lost a lot of good team leaders and agents over the years but everyone one us ‘replaceable’ straight from the mouth of the CEO. Everyone got pulled into a meeting and were told basically if you aren’t happy here is the door.
Continue readingChill Insurance2020-01-02"Analyst"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Chill Insurance full-time for more than 5 years
Pros
Fast pace. Good environment to work. Great people.
Cons
Parking space difficult to find. Luas quite pack.
Chill Insurance2019-12-17"Web developer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendI worked at Chill Insurance full-time
Pros
Nice people co-workers. Pleasant atmosphere.
Cons
Old fashioned ideas with regard to work from home and rigidity with times for a tech job. Was more like working in old school finance for a tech person .
Continue readingChill Insurance2019-12-07"It's a start but no long term progression"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI worked at Chill Insurance full-time for more than a year
Pros
Education Good start to contact centre and sales environment
Cons
Employees viewed as resources and undervalued
Continue readingChill Insurance2019-12-03"Great place to start career in Insurance!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Chill Insurance full-time for more than a year
Pros
- 14 different Insurers: great insight into various products -Benefits (Health Care & Pension) -Sociable Working hours (Customer Service: 9-6 Monday to Friday) -Sports&Social- loads of nights out, Child friendly events, In-house quiz nights & Escape room team events. -Competitive, young fun environment -Training was great-I had worked in Retail previously doing till work but Jade was amazing at training us. We spent 3 weeks in training with a mix of learning about Insurance and products that Chill sell. We took live calls with Jade in the Training Center before moving onto the floor. -Chill donuts wall filled with Krispy Kreme donuts I loved my team and was very sad to leave. I had plans to go travelling but would love to return to Chill if I move back to Ireland!
Cons
-Parking is hard to find -Location- Sandyford can be hard to get to if you are not on the Green Luas line
Chill Insurance2019-11-18"Chill has no chill"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNo opinion of CEOI worked at Chill Insurance full-time
Pros
Compeditive environment melting pot of hyperactive selling of insurance
Cons
No chill at chill rotating door for employees out as quick as they came in
Continue readingChill Insurance2019-10-30"Worst Job I've ever had"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Chill Insurance full-time
Pros
Sports and social (but you can get an equally good s&s in most offices)
Cons
Honestly such a disaster to work for!!! I worked in customer care and I was told that I cared too much... There is no thought given to the customers at all. Managers only care about stats and not the quality of work. Managers refuse to take calls from frustrated customers, all this does is infuriate the customer more. I usally have quiet good mental health but I was really struggling when working in chill so I would advise anyone to stay away.
Continue readingChill Insurance2019-11-28
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Found 71 reviews