ComEd Reviews | Glassdoor

ComEd Reviews

Updated June 11, 2017
69 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Anne Pramaggiore
33 Ratings

69 Employee Reviews

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Pros
  • Great, competitive pay and benefits (in 11 reviews)

  • 1 Priority, employees voices are heard, great pay and benefits (in 11 reviews)

Cons
  • Work-life balance can get cloudy at times but they will work with you (in 11 reviews)

  • Compensation -package could be better, storm duty and other rotational duty can be brutal (in 7 reviews)

More Pros and Cons

  1. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakbrook Terrace, IL
    Current Employee - Customer Service Representative in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComEd part-time (More than 3 years)

    Pros

    Excellent pay, benefits and huge ability to grow beyond department whether it be to stay union or go to the management side. Grass is pretty green on either side. By far, the best benefits and pay I have ever recieved. Peace of mind knowing you will get raises and you work in a stable company is priceless.

    Cons

    Work / Family balance can be difficult. Long hours potential. Once full time be prepared for a lot of outside help with small children (nanny). Mandatory OT is very common.

    Advice to Management

    You have some very qualified individuals working entry level jobs. Take those employees more serious when filling roles.


  2. "Sr Designer Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ComEd full-time (More than 3 years)

    Pros

    Pay can be good with overtime. Benefits are still good but for those starting after 2014, vacation days have been reduced. This is happening across various industries and I would say Exelon still has better than average benefits.

    Cons

    Expect long hours. Departmental silos. Sometimes there is favoritism and true talent is not recognized.

    Advice to Management

    I would advise first level and mid-level managers to pay closer attention to their groups and recognize true talent.

  3. "Great, stable place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oakbrook Terrace, IL
    Current Employee - Customer Service Representative in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComEd part-time (More than a year)

    Pros

    Pay is #1. Job security. Options to move around in management or you can stay within union and move around as seniority dictates. For anyone who's worked in a call center before, this position is great especially for the pay. Answering questions about bill, taking payments, transferring services etc.

    Cons

    Home-work life balance. If you have daycare aged children you'll probably have to make arrangements with family or hire a nanny due to possible odd hours. Mandatory overtime when the call center needs. Short notice at times, like 30 minutes before the end of your shift short notice. Of course dealing with customers is a con at times, but that comes with the job title.


  4. "Supply"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Oak Brook, IL
    Former Employee - Buyer in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook

    I worked at ComEd full-time (More than 10 years)

    Pros

    Great medical and vacation benefits.

    Cons

    No work life balance. Long hours worked translates to very low pay. They own you and they let you know it. No job security unless your protected or related. If you are, then the skies the limit.

    Advice to Management

    Listen to your employees that actually perform the daily work. Stop hiring relatives with the false sense that if they start at the bottom, they are actually one of the common employees. Nobody will mess with a senior managements relative no matter how ineffective, lazy, and ignorant they are.


  5. "Best Company I've Worked For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Temporary Customer Service Representative in Oak Brook, IL
    Former Employee - Temporary Customer Service Representative in Oak Brook, IL
    Recommends
    Approves of CEO

    I worked at ComEd part-time (Less than a year)

    Pros

    Great and helpful attitude of staff, management and co-workers. No weekends as a temp, and medical benefits were offered. Although part time, you usually work 40 hours for months at a time. It is a long term temp assignment typically. Pretty straight forward training and expectations, although it is a nice amount of information to learn about the company and processes, you shouldn't feel in the dark about what is expected of you. Last to be called for storm duty (16 hour emergency shifts). Amazing starting pay and goes up annually. Appears to be great options for growth in the company.

    Cons

    Inbound call center opened 24 hours, so may get an undesirable shift and weekends if selected permanently. Mandatory overtime for permanent CSRs. Temps don't know when they will be turned over to permanent, if at all. This past season, no one was chosen due to budget reasons. Can be stressful taking 100 plus calls a day about utility outages, bill payments, and payment plans as customers aren't always friendly, but for those with the right back ground this is truly is the holy grail of CSR jobs.

    Advice to Management

    It would be great if you could let the reps who you have selected to return, know more specific time periods on when they are going to get called back or placed in a training class.


  6. Helpful (1)

    "Sr. Engineering Design Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff Senior Design Engineer in Chicago, IL
    Current Employee - Member of Technical Staff Senior Design Engineer in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ComEd full-time (More than 3 years)

    Pros

    Decent pay. Job autonomy.

    Cons

    Very little guidance or training. Employees are just dropped into their jobs and expected figure it out on their own. The work processes are unbelievably inefficient. It takes twice as long to get anything done than it should. They have a monopoly and all costs are pushed to the consumer so they have no incentive to remove inefficiencies.


  7. "Sr Scheduler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Scheduler in Oakbrook Terrace, IL
    Current Employee - Senior Scheduler in Oakbrook Terrace, IL

    Pros

    Great Benefits, flexible hours, family orientated.

    Cons

    Low pay, too far away from current home.

    Advice to Management

    More consistency in procedures and policies.

  8. "Manager Work Control"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rockford, IL
    Former Employee - Manager in Rockford, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ComEd full-time (More than 10 years)

    Pros

    Continuous professional growth opportunities, challenging environment providing quality reliability and system availability.

    Cons

    Knowledge is power. Experience employees claim they trained. You don't know what you don't know in position growth. Peers are not the most valuable avenue to achieve this. Pitting peers opposed to achievement as a entire team. .

    Advice to Management

    Integrity starts from the top.


  9. "Fantastic Company but lots of bad middle management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Chicago, IL
    Current Employee - Senior Project Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ComEd full-time (More than 3 years)

    Pros

    Great pay and benefits, lots of room to move up

    Cons

    Lots of old school people who need to retire soon who are resisting change

    Advice to Management

    Young people are leaving because upper management can't get the older middle managers to affect real change and adapt to how the younger workforce needs to operate.


  10. "Design Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Engineer in Chicago, IL
    Current Employee - Design Engineer in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at ComEd full-time (More than 5 years)

    Pros

    Strongly encourages their employees to pursue advanced degrees

    Cons

    Repetitive work load is common


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