DLL Reviews | Glassdoor

DLL Reviews

Updated December 8, 2018
168 reviews

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4.1
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DLL CEO Bill Stephenson
Bill Stephenson
50 Ratings

Employee Reviews

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Pros
  • "Excellent work life balance and great benefits" (in 19 reviews)

  • "Great people, lots of work, seems like company is still growing and a leader in its industry" (in 11 reviews)

Cons
  • "I was contacted three months after leaving about a full-time position but it was too late at that point" (in 4 reviews)

  • "Company needs an upper management shake up" (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time (Less than a year)

    Pros

    - management genuinely cares about their employees
    - employees are collaborative, friendly, and take pride in their work; it's a very friendly, cooperative environment
    - company cares about sustainability and giving back to the community
    - company invests in learning and development
    - lots of committees to join and lots of fun activities offered to employees for free

    Cons

    - IT systems outdated

    Advice to Management

    - automate and digitize as much as possible


  2. Helpful (1)

    "My second family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wayne, PA
    Current Employee - Anonymous Employee in Wayne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time (More than 8 years)

    Pros

    DLL has a great employee community. There are many groups to join and community outreach events. There care about their employees.

    Cons

    The technology is very old. Back office and middle office technology is too old to keep up with today's technology.

    Advice to Management

    Great job!

  3. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time

    Pros

    Benefits are good; 401K health care etc

    Cons

    Salary, very siloed, tenure is a big deal


  4. "Great Company, Job is to get you in the system."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Philadelphia, PA
    Current Employee - Collections Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time (More than a year)

    Pros

    Great work atmosphere. Everyone is friendly and the managers are great. They pride themselves on career development and allow a clear progression plan for your career. The benefits are great as well.

    Cons

    The job itself can be morally taxing at times dealing with upset customers, but management acknowledges this and is there to support you.

    Advice to Management

    Keep doing what you're doing, I felt I could go to you with any causes or concerns I had.


  5. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DLL full-time

    Pros

    Excellent work life balance and great benefits.

    Cons

    None. Great place to work.

    Advice to Management

    Keep it up!


  6. "Standard Office Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Administrator in Johnston, IA
    Former Employee - Insurance Administrator in Johnston, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DLL full-time (More than a year)

    Pros

    Relatively easy job.
    Casual dress code.
    Very minimal nights and weekends (maybe one training day on a Saturday, or staying late to make up for hours)

    Cons

    Became stringent on cell phone use.
    Monotonous work was at times unbearable

    Advice to Management

    If numbers are being met, reduce the stringency of cell phone use.


  7. "IT is not managed well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DLL full-time

    Pros

    work-life balance, pay, onsite gym, benefits

    Cons

    Middle level managers lack in IT skills and knowledge, they outsource everything. Restructure happens frequently and the middle level managers will go on a musical chair and nothing changes in the end. Lot of outsourcing of projects in spite of having full time employees . Overall company is not satisfied with the IT services. No promotion possible if you are not favored of the hiring manager.

    Advice to Management

    Engage full time employees in projects rather than spending money on contracting. Give priority to merit based recruitment.

  8. "Portfolio Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time

    Pros

    Good benefits, focus on building employees skills, and great incentives.

    Cons

    Large company, so there's not much one on one, a lot of pressure to make quotas.

    Advice to Management

    Establish more one on one with newest employees so they become acclimated with the work environment and expectations.


  9. "Happy work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Waukee, IA
    Current Employee - Analyst in Waukee, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DLL full-time (More than 3 years)

    Pros

    Collaborative work environment. Office is big, but feels you know everyone because of the fun activities and committees designed to offer a fun work environment.
    Wellness committee and volunteer committee is nice

    Cons

    Hard to advance since no one leaves till retirement age. A lot of employees are 15+ years on the job.

    Advice to Management

    Offer more options for job learning.


  10. Helpful (1)

    "Great office environment and great people. The commission structure is pitfall."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The people who work here are great 99% of the time. Feels like a family. Great benefits and comfortable work atmosphere. A lot of people who have been here a long time.

    Cons

    Sold by HR on commission being attainable but once you are in the seat then you realize you should plan to make about half the target they set for you. This isn't a place to come and think you will kill it pay wise.

    Advice to Management

    Set reasonable budgets. The cost of turnover hurts worse then paying commission on a slightly more realistic scale.

    DLL Response

    Jun 12, 2018 – Human Resources

    Thank you for providing your review. At DLL we strive everyday to continue to grow our employee centric environment and it is great to hear that you are feeling these efforts. Maintaining a family... More