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DreamBox Learning Reviews
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Jessie Woolley-Wilson
37 Ratings
Pros
"You can't help kids that you can't reach" (in 7 reviews)
"It is a privilege to be a part of a company all about helping students learn with technology, regardless of their zip code" (in 5 reviews)
Cons
"Raises and promotions, (if and when you can get one) are given grudgingly" (in 3 reviews)
"Non-delivery is the key thought that comes to mind" (in 2 reviews)
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"Account Manager"
StarStarStarStarStar- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at DreamBox Learning full-time
Pros
Company values and mission - Do well to do good!
Cons
none at this time to say
DreamBox Learning 2018-07-10 16:15 PDTHelpful (1)
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"Client Success"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at DreamBox Learning full-time
Pros
Over all the company has a great mission. Helping to improve society by shaping the minds of children and changing their perception about Math is an awesome way to impact the world.
Cons
Working in other departments is probably great. But I highly discourage working in the Client Success department as you may find yourself stuck. This department needs incentives desperately and it will help with moral; Instead of having an incentive program, management likes to reward the department by buying food/snacks. Although appreciated, employees want a monetary reward considering that raises and promotions don’t often happen in this department if at all. It can be slightly insulting to know how hard you work to only be rewarded with a treat as if you are one of the very pets walking around the office. NO ONE in management can explain how to get a raise or a promotion when asked. There is ZERO transparency in this department; leaders tell you one thing and very rarely what you are being told turns out to be factual; consistently must back pedal. The entire functionality of this department is built around the convince of other departments no matter how complicated it becomes for Client Success. It would be nice to have supportive management that would make other departments own processes and procedures that belong to them. Same individuals are consistently late and/or calling out and there are no consequences for repeat offenders.
Advice to Management
No further advice to Management because this is a constant conversation. If management intended to make changes, the changes would have already taken place. These have been raised with management over and over and nothing has been done.
DreamBox Learning 2018-12-03 08:32 PSTHelpful (5)
![DreamBox Learning Logo]()
"Client Success"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at DreamBox Learning full-time
Pros
There are meetings sometimes where associates read out letters students have written to DreamBox. It makes your little heart swell to hear how these little kids really like math now. Some of the success stories are really touching, and I honestly believe in the companies mission and product.
Cons
There are no increases in pay. No cost of living increase, no bonuses, no incentives. Where other departments may be getting annual reviews, we get an annual check-in where tell our manager what our goals are for the next year. Goal is a loose term, because what they want to know is what new thing you are going to contribute to the team. Normally I am all for this kind of thing - I like to learn new things and it is great if you want to get a promotion or if you want a raise. But there are no incentives for performance increases. Do you see the problem?
The management of our team is also very... hands on. I would say that they micromanage, and it is confusing, nerve-wracking, and frustrating all at the same time.
CS is responsible for quite a lot of things, and I personally think there should be a data management team of some kind. We are responsible for calls, emails, general support. But we are also responsible for cleaning up the ticketing database (which other teams also work in), updating notes on accounts for PD (on a daily basis), taking payments, importing and maintaining all customer data (which is a lot of data), maintaining the support site, hand-holding accounts through the entire back to school process. Many of us are assigned to specific accounts to streamline this process, and there is direct and continued contact with the account as if we were account managers (which we most certainly are not).Advice to Management
Make duties of managers very clear - perhaps give them clear goals and outlines. Give cost of living increases. If there is no possibility of a raise via performance, then tone down the annual review.
DreamBox Learning 2018-05-09 20:25 PDTHelpful (1)
![DreamBox Learning Logo]()
"True to a vision that matters"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at DreamBox Learning full-time (Less than a year)
Pros
- Dedicated to maintaining a work environment that works. Unfriendly and unproductive folks are weeded out. Teamwork and competence are rewarded
- Dedicated to a worthwhile mission. Nearly every important conversation gets brought back around to, "what's the best decision for educating kids?"
- Idealistic without being unrealistic. Management is very clear that market share and a wide customer base is a critical part of achieving the mission. You can't help kids that you can't reach.
- Very casual and responsive to personal schedule issues. Working from home to handle a conflict, or shifting hours to cover family schedules, are common and accepted (within reason). Nobody is counting your work minutes - they want to see engagement, commitment and productivity.
- Business is very strong. Despite the reluctance to add positions (see "cons"), there will be opportunities here based on growth and expansion for some time.Cons
- Company runs a bit lean. Open positions can stay open for a long time, and the company is slow to open new spots in the first place. So the workload can get heavy. (But, see above - willingness to accommodate schedules can help with that.)
Advice to Management
Mainly this: stay focused on what makes this work. Keep the mission in sight for setting long-term direction and making short-term decisions.
DreamBox Learning 2018-02-13 09:21 PSTHelpful (3)
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"former educator"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at DreamBox Learning full-time (More than 5 years)
Pros
The product is top notch in the area of elementary mathematics. I was proud to say I worked with the company.
Cons
Sometimes there was not a clear mission or set of goals within my area. When asking for guidance, there was very little support. Being a start-up, there was not a lot of opportunity for professional growth.
Advice to Management
Provide employees with clear expectations and goals with the opportunity for supported professional growth within the company.
DreamBox Learning 2018-01-31 16:57 PST![DreamBox Learning Logo]()
"Love the people"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at DreamBox Learning full-time
Pros
I love working here. People are great, Jessie (CEO) is amazing, with an amazing mission.
Cons
There is construction outside that is noisy
DreamBox Learning 2018-02-07 09:27 PST![DreamBox Learning Logo]()
"Great people, product, and environment!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at DreamBox Learning full-time (More than 3 years)
Pros
I enjoy my time at DreamBox and have always been encouraged to look into areas of interest that can help out the team and company. A great group of people and environment to be a part of. There is a tremendous amount of pride in the product and helping students learn Math, from the developers, content creators, and the support team.
Cons
Cost of healthcare for families isn't ideal and no matching 401k.
Advice to Management
Continue to develop and learn as we grow!
DreamBox Learning 2018-01-04 12:12 PSTHelpful (1)
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"Regional Account Executive"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo opinion of CEOI worked at DreamBox Learning full-time (More than a year)
Pros
Very good- exceptional product. Easy to be passionate about such an excellent product.
Cons
Direction is not given. You do not know where you stand, regardless of what you might be told. If you go to work for them, ask for reviews in print.
Advice to Management
Perform regular reviews. Follow through after the hire, with what was discussed and agreed upon in the interview.
DreamBox Learning 2017-11-07 05:53 PSTHelpful (1)
![DreamBox Learning Logo]()
"Great place to build a career."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at DreamBox Learning full-time (More than a year)
Pros
DreamBox has an incredibly strong leadership team and it's an empowering place for a woman in technology to build a career. Team members are motivated by a shared, meaningful mission -- there's a clear WHY at DreamBox. It's a place where you're afforded trust and responsibility and celebrated for your contributions (but it's not to the extent where there's a culture of artificial praise).
Cons
Some of the HR policies/benefits are lacking in comparison to other tech companies I have worked for. That said, the Pros far outweigh the Cons and the leadership team is invested in taking care of employees so I suspect things will continue to evolve.
DreamBox Learning 2017-10-16 13:32 PDT![DreamBox Learning Logo]()
"Great team atmosphere"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at DreamBox Learning full-time
Pros
Culture is great here! They want to win and they most importantly want kids to win. Your work is rewarding and collaboration is encouraged. You are encouraged to grow here! The people are great and passionate about what they do. The company has great benefits that you do not pay anything for and getting time off is encouraged here which I do not see very often. They want you to take time for yourself which is refreshing.
Cons
No 401k match is the only con that really comes to mind
Advice to Management
Keep up the culture of collaboration and working together. Keep creating opportunities for employees to advance their careers inside the company.
DreamBox Learning 2017-10-16 14:03 PDT
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