DreamBox Learning Reviews

Cons

none at this time to say

Cons

There are no increases in pay. No cost of living increase, no bonuses, no incentives. Where other departments may be getting annual reviews, we get an annual check-in where tell our manager what our goals are for the next year. Goal is a loose term, because what they want to know is what new thing you are going to contribute to the team. Normally I am all for this kind of thing - I like to learn new things and it is great if you want to get a promotion or if you want a raise. But there are no incentives for performance increases. Do you see the problem?

The management of our team is also very... hands on. I would say that they micromanage, and it is confusing, nerve-wracking, and frustrating all at the same time.

CS is responsible for quite a lot of things, and I personally think there should be a data management team of some kind. We are responsible for calls, emails, general support. But we are also responsible for cleaning up the ticketing database (which other teams also work in), updating notes on accounts for PD (on a daily basis), taking payments, importing and maintaining all customer data (which is a lot of data), maintaining the support site, hand-holding accounts through the entire back to school process. Many of us are assigned to specific accounts to streamline this process, and there is direct and continued contact with the account as if we were account managers (which we most certainly are not).

Cons

- Company runs a bit lean. Open positions can stay open for a long time, and the company is slow to open new spots in the first place. So the workload can get heavy. (But, see above - willingness to accommodate schedules can help with that.)

Cons

There is construction outside that is noisy

Cons

Sometimes there was not a clear mission or set of goals within my area. When asking for guidance, there was very little support. Being a start-up, there was not a lot of opportunity for professional growth.

Cons

Cost of healthcare for families isn't ideal and no matching 401k.

Cons

1. No clear path to career growth, flat organization. After being here for more than a year, it’s hard to say what happens next for any Client Success Advocate as there is no place to advance to. Given that this department in particular is flat, that would mean that all Client Success Advocates would need to know how to do everything equally and that’s not the case.
2. Temporary workers who were barely competent in their positions in the first place get promoted, while talented employees who have proved their commitment to DreamBox are constantly passed over for new opportunities
3. The Client Success Advocate role is advertised, and salaried, like an entry level customer service position when that really isn't the case. Not only do we answer the phones, tickets and the basic customer service tasks. We are also very literally responsible for making sure every student has access to DreamBox, we are responsible for cleaning the student data that comes in; making sure that the classrooms are active and are licensed as they should be, supporting account management and sales teams to make sure they're providing potential customers with correct information, and backing up the professional development team as they provide training to our existing customers. The only incentive we are given is mandatory overtime that is only available 2-3 months out of the year. How can something that is mandatory be an incentive?
4. Management has put performance and attendance policies in place, but have yet to follow up on them and hold employees accountable. They have the resources and reports to monitor employee performance and attendance, but do not put them to use. Some members of the team are consistently tardy or absent and no disciplinary actions takes place. It is difficult to get work done when you have to continuously pick up the slack from tardy or under performing team members

Cons

Direction is not given. You do not know where you stand, regardless of what you might be told. If you go to work for them, ask for reviews in print.

Cons

Some of the HR policies/benefits are lacking in comparison to other tech companies I have worked for. That said, the Pros far outweigh the Cons and the leadership team is invested in taking care of employees so I suspect things will continue to evolve.

Cons

No 401k match is the only con that really comes to mind