Loved my coworkers, no work/life balance - Sales Support Representative AT&T Employee Review
- 3.0Feb 8, 2015Sales Support RepresentativeFormer Employee, more than 8 years
Pros
Benefits are affordable if you're full time and have been with the company long. There's never a dull day with customers.
Cons
Extremely expensive insurance if you're part time. Not a family oriented company. In retail, it's a numbers game. They only care about your numbers! Work ethics apparently isn't on the top of the prior list if you want to advance within the company
Other Employee Reviews
- 5.0Oct 24, 2023SRE/DevOps EngineerFormer Employee
Pros
excellent team work in work environment
Cons
I don't have any cons in this job
- 5.0Sep 23, 2014Retail Sales ConsultantCurrent Employee, less than 1 year
Pros
1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.
Cons
The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.
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AT&T Response9yWe pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
