Pros
The people that work here are the only pro, but with the recent turnover, I doubt that lasts much longer
Cons
I sincerely feel bad for our advertisers 1. So many situations where they are lied to by our sales department and nothing will be done. 2. Other instances where they sold by a Spanish speaking sales rep, then get to a CSM that only speaks English and cannot be transferred to anyone else and we are told to tell them "our website is English speaking" and we have "English speaking members" so basically, figure it out. 3. Our books went from being around 200 customers to almost 500 overnight and we cannot keep up. Service Pros are getting terrible customer service because of that. 4. All of our leads are going to Home Advisor companies because than can make 4x as much over there than on Angie's list. Which leaves our customers with no leads and/or the scraps and they are a paying a monthly rate for them. Genius business plan because they are locked into a 12 month contract. That makes for terrible conversations and past due accounts. 5. Our job went from truly helping clients on a day to day basis which was rewarding to making collections calls 90% of our day. And if you don't make your 40+ collections calls everyday, you are WRITTEN UP. Hows that for hanging over your head. A potential write up EVERY SINGLE DAY. Many instances where I had an inbox full of customers to get back to but instead had to waste my time calling the same clients daily to let them know they are past due. So instead of trying to help happy clients, you are focusing all your time on clients that are pissed off and not paying. Its a legit catch 22. 6. We have had 20 people quit since Jan 1. We keep asking how many people need to quit for something to be done. The answer is "they are not concerned". 7. They lowered our base pay from 45k to 30k a couple weeks ago. Thats $1250 less per month overnight. The same week they lowered our pay they had a meeting telling us how Angie's list is HIGHLY profitable for the first time and that WE were responsible for that! The nerve.... 8. I truly hope something gets done. I have put so much time and effort into Angie's list over the years and have loved coming to work. The employees here are top notch and truly care about their career here. The last 6 months to a year have been the worst experience of my life. My mental health has suffered because of it. I am not the only one as others on our team have gone on FMLA because how bad the conversations and stress of the job have been.
