Wants to be an agile software company; fails from poor collaboration, underinvestment in training & supporting people, and infighting over tech. Project management dysfunctional with coordinating people over big company goals is frightening. Leaders are distracted and detached from the realities of building software; the company isn't sized for its ambitions. Everything devolves into everyone for themselves, which is demoralizing as support centers are overwhelmed and unsung; those guys are amazing but discourages me from ever doing the role. Then people just go off and do whatever, hiding their behavior and actions as middle management are agents of chaos; the lack of accountability is a real issue.