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      Booking.com

      Part of Booking Holdings

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      Booking.com reviews

      CSE - Customer Service Executive Booking.com Employee Review

      3.0
      Jun 21, 2016
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good and very hard working colleagues, overqualified employees. Fancy office in fancy neighbourhood of city. Free fruits. Free coffee-not so good one. Free lunch.

      Cons

      Managers and team leaders who seriously lack experience and knowledge about nature of job done. Perception that CSE are not human beings but number generating computers. A terrible KPI and target structure.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      avatar
      Booking.com Response
      9h
      Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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