Avoid London CS - Customer Service Specialist Booking.com Employee Review

1.0
Dec 20, 2018
Recommend
CEO approval
Business Outlook

Pros

Hotel discounts and multicultural environment

Cons

- It’s almost impossible to ever get the holidays you want (“computer says NO”) - sickness policy is too strict and does not respect medical and personal needs of the individual person - time spent at the toilet is measured and you get told off if you stay more than 10 mins - the “free” food they serve at the canteen is unhealthy and smells/tastes bad - team leaders do not have any knowledge, be it technical or operational - senior management is selected with apparently poor criteria and recruitment process is not transparent - all feedback you offer to management goes wasted, and if they don’t like you they make sure they find a way to sack you or to make you leave - very difficult to get through seniors for support - different team leaders treat their staff very differently in the same office, and be prepared to change yours every 2 months

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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