Dead Inside !!! Do Not Enter - Customer Service Specialist Booking.com Employee Review

1.0
May 24, 2019
Recommend
CEO approval
Business Outlook

Pros

I am really struggling to find any pro

Cons

>> There's a total disrespect for people and a continuous harassment operated by TLs and CSMs. You are not asked to share your thoughts and ideas but to simple lay down and OBEY otherwise you might end up fired or - worst scenario - mobbed and mocked up continuously until you call for a "burnout" or you decide to quit on your own, unable to handle that kind of behaviour. >> Please forget HR .. they're there just because it's mandatory: if you raise a concern then you'll find yourself on a 1st day sick note rule without any explanation. >> Meritocracy decided to leave this company many years ago >> The BOSS // CEO is also capable of opening "executive complaints towards it's employees and the service provided by her own company... really?!?! how embarassing can it be ?!?

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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