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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Decent security, but very corporate - Customer Service Representative Booking.com Employee Review

      3.0
      Feb 8, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and vacation was decent, colleagues were nice

      Cons

      Very corporate, KPI's not necessarily reflective of performance, pushed to blame hotel partners for any mistakes in availability and/or pricing, encouraged to also not respect hotel cancellation policies when communicating on behalf of customer.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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