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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      You learn a lot, good perks but not easy to escalate - Customer Service Representative Booking.com Employee Review

      4.0
      Jan 14, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You learn a lot if it's your first work as CSR. Good perks and salary according to the average in the market and city

      Cons

      Is not easy to grow and escalate to other departments, especially the Learning and Quality team.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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