Deadend job - Customer Service Representative Booking.com Employee Review

1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Free food that was quite healthy. Ergonomic desk and chair. But really not much else. They provided discounted massages but that was only so necessary because our bodies were in such shape from working so intensely at a computer all day.

Cons

Little to no potential for progression. Toxic and neoliberal work culture with hierarchical organizational structure. Extremely high workload with very little regard for the intensity. Intimidation tactics used and no mercy shown for "underperformers".

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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