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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      A busy workplace depends on the language line - Customer Service Guest Specialist Booking.com Employee Review

      5.0
      Jan 13, 2024
      Customer service guest specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, free meals, regular team outings, and a super friendly office. The system is user-friendly (compared with other companies I worked with.) Many side projects are available for staff to apply.

      Cons

      Since every staff works on different language lines, some lines are always busier than others. A lot of demanding customers, and phone calls kept coming in, which made me super anxious.

      avatar
      Booking.com Response
      2y
      Thank you for sharing your thoughts in your review. We are glad to see that you can reflect favorably on your time at Booking.com, and that the rewards and benefits provided were appreciated. Your thoughts regarding our internal work structure are important to us as well and are welcomed. Thanks again, and we wish you all the best for the future. The Booking.com team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      6d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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