Great people, fast paced environment - Customer Service Executive Booking.com Employee Review

- very fast paced environment. not everyone is able to absorb so many changes as they are coming very fast and they are big. Sometimes you are not very well informed so this can be frustrating - the company has very high expectations from its workers which is causing self-destruction, costumer service executives are expected to be fast and having high satisfaction score however this is impossible because when they expect you to be fast, you cannot give the care to customer you would like to as you need to meet the target each month. We are struggling it each month and lots of my colleague resigned from doing great job as they been pushed by team leaders and management to be faster so thee are but service is much worse. it is shame. - the company is not able to value people with loyalty and people who have been working in company for while as they treat every one same way. I am not that long there but I have colleagues who have been there for while but they have no benefit from that in comparison with others. - as the company does not really have any loyalty plan, there is abnormally high fluctuation - lots of people leaving and lots of people coming. - in UK Cambridge office, the career for non-english speakers is more complicated. I suspect that UK office is the only one having so many UK people in management. Unfortunately from my experience, English character is very tough and the lack of understanding for multicultural environment is sometimes very perceptible. When you really need a help or you get into the trouble because of your healthy conditions, you cannot expect any extra mile neither help and this also depends on your team leader. Lot of them pretend they do care about you but it is much easier to say than do. - Yes, you are expected to behave in their standard so it means you cannot show your nature as they would feel highly uncomfortable. You have to often pretend that everything is so great and be smiling even it is not true. - not many opportunities to grow in the local office