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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      working at booking.com - Customer Service Representative Booking.com Employee Review

      3.0
      Apr 22, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice atmosphere and working space

      Cons

      Difficult customers and very busy at times

      avatar
      Booking.com Response
      1y
      Thank you for highlighting the positive atmosphere and working space you experienced during your time at Booking.com. We understand that dealing with difficult customers and managing busy periods can be challenging. Your dedication and contributions were valued in maintaining our high standards of service. We appreciate the time you spent with us, and your feedback. The Booking.com team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 18, 2026
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      avatar
      Booking.com Response
      1d
      Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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