working at booking.com - Customer Service Representative Booking.com Employee Review

3.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice atmosphere and working space

Cons

Difficult customers and very busy at times

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Booking.com Response
1y
Thank you for highlighting the positive atmosphere and working space you experienced during your time at Booking.com. We understand that dealing with difficult customers and managing busy periods can be challenging. Your dedication and contributions were valued in maintaining our high standards of service. We appreciate the time you spent with us, and your feedback. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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