Avoid - Customer Service Executive Booking.com Employee Review

1.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Free food and some discounts on hotels Part time offered which is good for people who have other commitments in life

Cons

London office is run by mediocre management who micromanages. There were some issues in the office at some point and they were investigated by team leaders in ways that reminded more of Stalinist era interrogation than a modern company. Most team leaders do not know the nature of the job and are pretty useless but no review seems to be done on their work (or lack of) at all.Stress they put on staff is definitely not worth it in relation to the job and pay. Independent thinking and proactiveness is not valued at all. Procedures are the company's Bible...to bad they are in most cases long winded and ineffective. Even though they keep on insisting "your view counts" and say they work on solving the problems everyone is aware of, at the end nothing is done about it. People keep on quitting and turnover is really high in this office but management just don't seem to care. The sell the job as giving good chances of development and promotion inside the company but in reality only people who are friendly whit management get promoted, regardless their skills or lack thereof. Internal recruitment is a joke. Their selection process in a charade at the end of which you get feedback suck as "not being enough booking blue" as an apparently valid explanation on why one didn't pass the interview step There seems to be a lack of internal structure and organisation and rules are bended in relation to who you know inside the company. Overall not a professional atmosphere at all to work in, at least in the London office

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5.0
May 30, 2026
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CEO approval
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Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

avatar
Booking.com Response
10h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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