Overworked employees and corporate mismanagement - Shift Supervisor CVS Health Employee Review

2.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Compared to other retail at the same level, CVS offers decent pay and to my knowledge has always paid employees on time. There are certainly worse options for a (temporary) part-time job.

Cons

The past several years have seen CVS make a focused effort to cut payroll hours across the board leading to severe understaffing at every location I am familiar with. Front store employees are expected to do countless tasks (planogram resets, inventory management, photo station, UPS drop off, MoneyGram, online orders, passport photos, biweekly sales tags, etc.) with little, if any, training or direction. CVS as a company continues to try to add new services while paradoxically cutting the hours and the staff for most locations leading to many employees having no idea how to do the many tasks that are being shoved onto them. Accordingly, turnover in employees is also a huge problem: store managers rarely lasting in one location more than a year or two (and in some instances even less than six months), and regular front store associates not infrequently only lasting weeks. The constant push to sign up customers for rewards programs is contrasted by how poorly designed and unreliable the CVS coupon system and CVS app both are. These coupon issues in addition to locations being pushed to rely on unintuitive and frequently malfunctioning self-checkout machines add yet another series of responsibilities to the already long list for front store employees. CVS has the culture of a company being rotted from the inside out by corporate executives trying to make a quick buck however they can and both customers and employees suffer daily for it. Turnover, overwork, and cutthroat corporate stinginess prevent any meaningful chance of store teams being able to build any unity or consistency and any chance of employees being able to develop familiarity or comfort for the customers. While CVS is a valid option for part-time work on a temporary basis, it is in no way a long-term career nor does it offer lucrative or reliable enough opportunities for upward momentum. Store managers are nearly universally overworked and exhausted with many being so burned out they are willing to let their stores fall apart. The company itself has been on an obvious downward spiral since even before the pandemic. Only take the job if you plan on getting out at some point.

Explore other reviews about CVS Health

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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