Wake up there are great ideals frrom front line - CST III Cox Communications Employee Review

4.0
Oct 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Local even though they are a big corp. Employees are proud of what we do and the services that we provide locally. Good benifits.

Cons

new people promoted before they should, middle managment does not listen and some are scared of management in other departments. Management does not know what the other is doing and causes tons of problems. Politics among departments that work together, supervisor's that should be in the field learning instead of supervising.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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