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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      "The most hostile sales environment in the industry" - Sales Manager Cox Communications Employee Review

      1.0
      Nov 14, 2011
      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Great Product 2. Great Benefits 3. Good Training

      Cons

      1. One of the most politically managed call centers i have ever worked in. 2. Open door policy is exactly that, cannot trust anything you say will not be kept confidential or used against you. 3. Not aware of what feedback is 4. "At will state" is a common phrase used by senior leadership. 5. Corporate does not support employees. 6. Senior leadership motto "Its what is perceived that counts not what you actually do" 7. HR is only there to support senior leadership.

      Explore other reviews about Cox Communications

      5.0
      Mar 2, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      3.0
      Jun 6, 2026
      Retention specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, sometimes free food, equipment provided

      Cons

      Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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