Drastic changes for the worse. - Anonymous employee Cox Communications Employee Review

3.0
Jan 18, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

We have a good work life balance.

Cons

Recently the company's direction has changed from system driven to centalization. Policies and procedures are now being decided by people that have little to no experience in the field. They do not have any idea how things really work at the system level. They are getting little to no feedback from the field and are changing policies without proper participation. Even when getting feedback decisions are being made based on what corporate people think works, again with no real experience. Word has gotten out to just do what they say or be labled as a trouble maker or worse. So system employees are now afraid to speak up. We've been told just to "shut up and do it". Senior management does not want their system to stand out as a problem.

Explore other reviews about Cox Communications

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

See reviews by: Helpful|Rating|Date|All