Customer Experience Associate - Customer Experience Associate DraftKings Employee Review

4.0
May 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Great Environment. Work is not difficult. Although working on Sunday is not ideal, they have RedZone playing.

Cons

No room for growth. Hours/days of the week to work are not good. Leadership is not always friendly or willing to help the appropriate way. If you make a small mistake there are some people who will care way more than they should.

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5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people in the team very helpful

Cons

My rating is 5 out 5

2.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros about this place is that if you want a quiet area to work when you do work there out of 3 days out of the week that they have you work there. At least that's what it was when I worked there I don't know if they've changed it. Then you work 2 days at home. It's very quiet. Most the time there is nobody there. They will train you and help you but you will eventually have to be able to do it on your own.

Cons

If you switch over to departments don't depend on the company keeping you. If you mess up. The company was literally going through a buyout with the lottery company when I was working there and everything was crashing. So I got let go because there were a lot of errors and the system that they upgraded to was worse than the one that we worked on. So basically if anything happens with the systems just make sure that you know what you're doing and that you catch up on everything.

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