Senior Customer Care Representative - Senior Customer Service Representative Duke Energy Employee Review

4.0
Apr 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Tuition Reimbursement, Good selection of schedules, decent pay, lots of overtime, sales, emloyees in other centers are friendly

Cons

Sales, lots of overtime, you only talk to people who have money issues: the poor, dumb or sociopathic, management is petty, high school click vibe and nepotism, your manager can prevent you from moving up to another job in the company even if someone else wants to give you a promotion or better job.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment, with everyone willing to help you learn.

Cons

Many departments are understaffed which leads to increased time pressure.

4.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule Opportunity to grow

Cons

Ever changing industry Some positions are lower pay than competitors

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