THE BONUS SCHEME IS RUBIISH - Customer Care Garmin Employee Review

1.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, but...

Cons

You will never get 100% bonus. Just mix coma with dot and your bonus is going away. If you are getting job offer as customer service, be prepare that you will get 20% of bonus for attendance, rest 80% you will get if you are friends with quality checker. System is very slow so what they cold wrap up time (closing the call) where u have 45 seconds is impossible in many occasions. Hold time is 90 seconds but many times you have to go away from your desk so 90 sec is exceed. Wrap up = 20% bonus Hold time = 20 % bonus Good luck. Some multi language people have even worse. If you Dutch or Polish don't bother, same money as we, but you will do it in 2 languages.

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice headquarters, good people, fun atmosphere.

Cons

Questionable C-Suite directives/policies. A lot of bureaucracy, and it's difficult to move new ideas forward.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, and I mean great benefits.

Cons

Poor local culture, everybody is in their own clicks and don't deviate from them. Not a huge amount of office friendliness. Not many team building exercises, and qa gets left out of alot. If you're not a developer, you will have a yard time socially. Coffee is the worst I've had at a company ever. Return to office was not handled right, and the wfh policies were written very vague by a local manager, but what they actually wanted was very specific and was not communicated at all(avg of 1 per month over the course of a year). This lead to a problem where I was denied a wfh request to grieve a dead pet because I used wfh 2 weeks earlier to register a new car ( that I got solely for work commute)

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