Finance function - Anonymous employee HubSpot Employee Review

5.0
Jun 1, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The management team is passionate about the product and the Company and their positive energy rubs off on the rest of the Company. - Company is serious about hiring the best and brightest people. - The Company is growing at a 50% clip quarter over quarter and the rapid growth provides so many opportunities for people to expand their careers in either their current function or explore opportunities in other departments. - The vast majority of employees will drop whatever they are doing and help a fellow hubspotter out with an issue or question - very collaborative environment. - People genuinely enjoy working with each other - The vast menu of employee benefits are second to none - Management is very transparent with the employee base. Everything from board of directors presentations to detail employee survey results are shared on a consistent basis. - Employees are encouraged to challenge the way thing are done. If there is a better way to accomplish something the change is embraced by management.

Cons

With the rapid growth of the Company comes increased workload from time to time and surprises that come up on a daily basis that need quick turnaround times to solve. The fast paced, fluid work day isn't for everyone. Someone with a "9-5 punch the clock" mentality will not last very long. To me this is a good thing though because the people that work here are highly motivated and will roll up their sleeves and do whatever it takes to get the job done.

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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