It's an overall rating of a 5 until it's a 1 - - and you don't see the 1 coming. - Anonymous employee HubSpot Employee Review

3.0
Aug 14, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get to be passionate about your work. The people you get to work next to, 99% of the time, are good people - first which makes you want to work with them. They are team players who consistently strive to be exceptional for their clients, for HubSpot, for their team and for themselves last. People are smart, work hard and care about helping each other. It's rare to hear anyone say they 'don't have time' or 'that's not my job.' It's a very special place and not everyone is lucky enough in their career to work at a company that is fun, has great people, allows you to dream big and build big - if it works, it becomes your job. Client service and satisfaction is a real thing here and the sincerity of HubSpot employees shows. Clients/customers are generally awesome. You will learn a lot from your peers and if you are willing to seek mentors, as well as, challenge yourself. You'll meet your future business partners because people have great ideas, are entrepreneurs innately and you'll teach each other something everyday.

Cons

Sometimes bad apples slip through the cracks and don't understand that being a team isn't about anything other than delivering the best work product to your clients. Those people are hard to work with and make it difficult for those around them. It's rare, but when it happens it makes an impact. Constructive feedback/1:1 meetings are mostly a joke where your manager asks you, in a way they just learned at a workshop, how they should be doing their job. 'How can I help you do xyz?' That's not leadership. If people knew the answers to why they weren't great at certain things, they'd solve it for themselves. People are go getters at HubSpot, so if they aren't doing something right, their manager should be the one doing some reflection. If you are looking to be inspired or hope to develop as a professional, beyond the basics, you'll be disappointed. If you have any experience or talent, you'll likely be managing up because huge growth is awesome, except when you're saddled with a new manager who may have been a great individual contributor, but is in no way a leader. Experienced people are rarely, if ever, pumped about how much their manager teaches/coaches them There are some great leaders and the people you work alongside are outstanding. The reality is you'll likely end up with a mediocre, micro-manager who pretends to embrace new ideas, different tactics, but is constantly CYA-ing instead of GSD-ing.

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HubSpot Response
10y
This review really saddened me, so thanks for sharing it--we have a few plays in place specifically targeted at helping both identify managers who aren't effective and at training existing and aspiring managers to help empower employees through things like more impactful 1:1s, etc. If you have time to chat, would love to connect live to talk through your concerns and how we can proactively address them, but either way, thanks for shedding a light on your experience, we are working tirelessly to improve it. -Katie Burke

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Cons

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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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