A true family atmosphere, while dysfunctional at times I don't want to work anywhere else. - Customer Service Representative Kemper Employee Review

4.0
Feb 4, 2011
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Paid Time Off, Management does truly care about people as individuals despite what some may think. Educational Benefits, Overtime available, Great shift differential pay, family atmosphere, THOSE WHO TALK ABOUT LEAVING CAN'T FIND WHAT IS OFFERED HERE. THAT IS WHY THEY ARE STILL HERE. Good work environment, free coffee, Casual dress code (jeans can be worn everyday, t-shirt, shorts, flip flops) Job performance goals are well defined and attainable. Recognition for a job well done. Approachable management. Being around people with outgoing personalities in wonderful. A "we're in this together" mentality.

Cons

Company reorganization and budget cuts in recent years. Continued business losses. Stress of layoffs and wondering when you may be next. Knowing managers and supervisors have had these same concerns. Like any job working with some people that make this out to be the worst job ever as they have at every other job.

Explore other reviews about Kemper

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid work environment at Kemper

Cons

Pay is lower than what I would have liked

3.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

See reviews by: Helpful|Rating|Date|All