Great company, better people, and everyone cares about the restaurant industry - Sales Manager OpenTable Employee Review

5.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

- Competitive Pay - Great work/ life balance - Diversity and Inclusion is baked into the culture - A company that truly cares about the restaurant industry - Benefits packages are great - No one micromanages you if you are hitting your goals or are a self-starter. - Despite the crippling impact of COVID on the restaurant industry and company revenues, a long-term approach was taken and the very vast majority of employees were retained during and through the pandemic.

Cons

- We do such good for the restaurant industry, but we aren't the best at being our own cheerleaders or getting the word out to our restaurant partners. Our good deeds often go under-noticed. - The company often takes the high road when competition talks smack. Sometimes I think we should hit back. (Guess that happens when you're the industry leader) - How is it possible that when I tell people I work at OpenTable 2-3 of every 10 people don't know what it is? We've been the industry leader for 22 years! We should be a household name like uber.

Explore other reviews about OpenTable

5.0
Jun 10, 2026
Anonymous freelancer
Recommend
CEO approval
Business Outlook

Pros

Good company culture and team

Cons

There is not negative aspects.

1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
1w
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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