District Leader - District Leader PetSmart Employee Review

2.0
Sep 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Fast paced, growing organization. Loyal, tenured teams within the store environments. Making the right changes to stay relevant. Fun, challenging industry.

Cons

Upper level leadership lacks transparency and a strategic approach to the business. Decisions made are often rolled out based on emotions with limited data to support. This has created continuously changing direction that is often not sustained for any length of time. Difficult geographies in districts create challenges to work life balance. Demanding schedules (including 6 day work weeks as part of a mandated schedule) in a micro managed culture that focus on quantity of visits as opposed to quality of visits for field leadership. Company culture does not value people - minimal focus on recognition, development, growth, teaching or training.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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