I would remain unemployed - Sales Representative Prudential Employee Review

1.0
Jan 24, 2024
Recommend
CEO approval
Business Outlook

Pros

the only pro it that you can work remotely

Cons

too many to list, but I'll give my top 5 1. poorly trained unlicensed agents, transferring callers that did not ask to be transferred and the licensed agent is forced to find a reason to enroll them into a plan 2. going through the hour long script, before presenting plan options 3. after going through qualifying questions, the enrollment process is another hour 4. pressure to meet sales quotas 5. the pay is garbage and the commission structure s insulting

Explore other reviews about Prudential

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, nice working environment

Cons

Opportunity to advance to the next level

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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