Pros
Good pay, friendly staff to work with for the most part, opportunity to spend your hard earned money world wide with Ritz and Marriott properties. Company has a good training program that makes you feel like your number 1 until you actually see how things are run behind the sense.
Cons
Management cares only about their bottom line, forget the employees that make it happen management treats them like they are worthless. Little to no room to grow or move up unless your willing to kiss butt. HR is horrible at doing their job, they only care about covering up for managers mistakes. Long hours, no appreciation for staffs hard work, crappy staff meals you have to pay for, favoritism from manager to get preference. shifted blame, no one owns or take responsibility.